Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kimberly Rodriguez

Lake Jackson,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

11
11
years of professional experience

Work History

Remote Customer Service Representative

Kelly Services (248) 781-3853
Richwood, TX
12.2023 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Reviewed existing policy documents and made necessary changes as per customer requests.
  • Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Server

The Wayside (979)480-0378
Lake Jackson, TX
01.2015 - 06.2022
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Leasing Consultant

Kington Properties (979)922-5403
Sweeny, TX
08.2019 - 07.2020
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Updated resident data into property management software system daily.

Server

Asiel's/Poly Pop (979)292-8340
Lake Jackson, TX
06.2014 - 08.2019
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Medical Esthetician Intern

Ann Webb Skin Institute (512)614-4012
Austin, TX
09.2018 - 07.2019
  • Performed skin analysis to determine client needs and recommended appropriate treatments.
  • Maintained accurate records of client visits and treatments provided.
  • Performed minor office duties such as filing documents or scheduling appointments.
  • Organized inventory shelves according to expiration dates.
  • Greeted clients upon arrival for their appointments and checked them in accordingly.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Performed facial treatments on clients to correct and prevent skin conditions, microdermabrasion, laser resurfacing, chemical peels, and Thermage.

Sales Associate

American Eagle Outfitters (512)491-0585
Austin, TX
09.2018 - 01.2019
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Hostess Trainer

Texas Roadhouse (979)299-7427
Lake Jackson, TX
05.2013 - 08.2014
  • Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.

Education

Associate of Arts -

Brazosport College
Lake Jackson, TX
11-2025

Certificate of Medical Aesthetics - Medical Aesthetics

Ann Webb Skin Institute
Austin, TX
07-2019

High School Diploma -

Brazoswood High School
Lake Jackson, TX
05-2014

Skills

  • Scheduling
  • Appointment scheduling
  • Payment processing
  • Multitasking and organization
  • POS systems expert
  • Inbound and outbound calling
  • Problem resolution
  • Professional telephone demeanor
  • Data collection
  • Data entry
  • Typing 40 wpm
  • Microsoft software proficient

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • I am a new mother of two, who enjoys family quality time.
  • I love the outdoors and I enjoy challenging myself with a good hike.
  • I enjoy crafting and designing as well as reading a great book.

References

References available upon request.

Timeline

Remote Customer Service Representative

Kelly Services (248) 781-3853
12.2023 - 01.2024

Leasing Consultant

Kington Properties (979)922-5403
08.2019 - 07.2020

Medical Esthetician Intern

Ann Webb Skin Institute (512)614-4012
09.2018 - 07.2019

Sales Associate

American Eagle Outfitters (512)491-0585
09.2018 - 01.2019

Server

The Wayside (979)480-0378
01.2015 - 06.2022

Server

Asiel's/Poly Pop (979)292-8340
06.2014 - 08.2019

Hostess Trainer

Texas Roadhouse (979)299-7427
05.2013 - 08.2014

Associate of Arts -

Brazosport College

Certificate of Medical Aesthetics - Medical Aesthetics

Ann Webb Skin Institute

High School Diploma -

Brazoswood High School

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Kimberly Rodriguez