Summary
Overview
Work History
Education
Skills
United States Navy
References
Timeline
Generic

Kalifth Johnson

Alabaster,AL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Remote Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Remote Customer Service Representative

Wipro Limited - Gate 1
07.2022 - 11.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Remote Customer Service Representative

Sierra 7
Falls Church, VA
02.2021 - 07.2022
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with claims departments to provide solutions that meet customer needs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Retention Customer Service Representative

ASK Telemarketing
Montgomery, AL
11.2016 - 03.2019
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Verified customer information and processed orders accurately.
  • Assisted in training new Customer Service Representatives when needed.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Answered 200 calls per shift to assist with customer questions and concerns.

Office Administrator

Johnny's Garage
Montgomery, AL
03.2013 - 05.2015
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Processed invoices on a timely basis according to established procedures.

Education

High School Diploma -

Lanier High School
Montgomery, Alabama
05.2001

Skills

  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Scheduling
  • Data Entry
  • Call Management
  • Problem Resolution
  • Positive and Professional
  • Problem-Solving Abilities
  • Quality Assurance Controls
  • Call Center Operations
  • Multi-Task Management
  • Adaptive Team Player
  • Professional Telephone Demeanor
  • Customer Relations

United States Navy

Served in USN from May 2001 - 2008

References

References available upon request.

Timeline

Remote Customer Service Representative

Wipro Limited - Gate 1
07.2022 - 11.2023

Remote Customer Service Representative

Sierra 7
02.2021 - 07.2022

Retention Customer Service Representative

ASK Telemarketing
11.2016 - 03.2019

Office Administrator

Johnny's Garage
03.2013 - 05.2015

High School Diploma -

Lanier High School

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Kalifth Johnson