Kimberly Rodriguez
Amarillo
Summary
Demonstrates proficiency in CRM software and multi-line phone systems, with a keen focus on accuracy and meticulous attention to detail. Committed to enhancing customer satisfaction through efficient communication and thorough follow-up, while driving improvements in data entry processes and customer interaction strategies.
Experienced with evaluating insurance claims to ensure compliance with policies and regulations. Track record of maintaining detailed records and providing exceptional customer service.
Overview
2
2
years of professional experience
Work History
Claims Specialist
Concentrix
02.2025 - 08.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Data Entry
Salem Solution
10.2024 - 02.2025
- Processed high-volume data entries with meticulous attention to accuracy, implementing validation protocols to maintain data integrity and quality standards.
- Streamlined data entry workflows by creating efficient spreadsheet templates, reducing processing time while maintaining exceptional accuracy rates.
- Enhanced data validation processes through systematic error checking and reconciliation procedures, ensuring consistent data quality across multiple databases.
Customer Advocate
Health Care Service Corporation
06.2023 - 04.2024
- Resolve customer queries via phone, email, chat, ensuring satisfaction and efficient solutions.
- Investigate issues thoroughly, escalating complex cases to appropriate teams for resolution.
- Maintain professionalism in all communications, fostering positive customer relationships.
Education
Business Management
Amarillo College
Amarillo, TXGED - undefined
Hereford High School
Hereford, TX05.2020
Skills
- Customer services
- CRM software
- Complaint handling
- Documentation coordination
- Billing
- Claims
- Payments
- Document review
- Multi-line phone system
- Data entry
- Healthcare assistance
- Billing inquiry resolution
- Customer research
- Claims
Languages
English (Highly proficient)
Spanish (Highly proficient)
Timeline
Claims Specialist
Concentrix
02.2025 - 08.2025
Data Entry
Salem Solution
10.2024 - 02.2025
Customer Advocate
Health Care Service Corporation
06.2023 - 04.2024
GED - undefined
Hereford High School
Business Management
Amarillo College