Kimberly Rodriguez
Amarillo,TX
Summary
Customer Advocate with over 4 years of experience in customer service, specializing in healthcare assistance and complaint resolution. Demonstrates proficiency in CRM software and multi-line phone systems, with a keen focus on accuracy and meticulous attention to detail. Committed to enhancing customer satisfaction through efficient communication and thorough follow-up, while driving improvements in data entry processes and customer interaction strategies.
Overview
2
2
years of professional experience
Work History
Claims Specialist
Concentrix
Remote
02.2025 - 08.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Followed up with customers on unresolved issues.
Data Entry
Salem Solution
Remote
10.2024 - 02.2025
- Processed high-volume data entries with meticulous attention to accuracy, implementing validation protocols to maintain data integrity and quality standards.
- Streamlined data entry workflows by creating efficient spreadsheet templates, reducing processing time while maintaining exceptional accuracy rates.
- Enhanced data validation processes through systematic error checking and reconciliation procedures, ensuring consistent data quality across multiple databases.
Customer Advocate
Health Care Service Corporation
Amarillo, TX
06.2023 - 04.2024
- Resolve customer queries via phone, email, chat, ensuring satisfaction and efficient solutions.
- Investigate issues thoroughly, escalating complex cases to appropriate teams for resolution.
- Maintain professionalism in all communications, fostering positive customer relationships.
- Proactively monitor communication channels, ensuring prompt and accurate customer support.
- Streamlined customer communication across multiple channels while resolving complex inquiries and maintaining strong relationships with clients through detailed follow-up protocols.
Education
Business Management
Amarillo College
Amarillo, TXGED - undefined
Hereford High School
Hereford, TX05.2020
Skills
- Customer services
- CRM software
- Complaint handling
- Documentation coordination
- Billing
- Payments
- Document review
- Multi-line phone system
- Data entry
- Healthcare assistance
- Billing inquiry resolution
- Customer research
- Claims
Languages
English (Highly proficient)
Spanish (Highly proficient)
Timeline
Claims Specialist
Concentrix
02.2025 - 08.2025
Data Entry
Salem Solution
10.2024 - 02.2025
Customer Advocate
Health Care Service Corporation
06.2023 - 04.2024
GED - undefined
Hereford High School
Business Management
Amarillo College