Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Roosevelt

Katy,TX

Summary

Hardworking and motivated Office and Compliance Manager, with 30+ years of experience and record of success in Gun and Retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

28
28
years of professional experience

Work History

Office/Compliance Manger

Carter's Country
Houston, TX
06.1996 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

High School Diploma -

Stratford High School
Houston, TX
05-1982

Skills

  • Performance Management
  • Strategic Planning
  • Business Administration
  • Financial Management
  • Time Management
  • Schedule Preparation
  • Customer Relationship Management (CRM)

Timeline

Office/Compliance Manger

Carter's Country
06.1996 - Current

High School Diploma -

Stratford High School

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Kimberly Roosevelt