Kimberly Rosene
HEALTHPARTNERS / PARK NICOLLET
Farmington,MN
20
years of professional experience
Results-driven professional with 20 years of information technology experience and 6 years in bartending and hospitality. Expertise in beverage service, food order entry, POS systems, and cash handling. Proven ability to enhance guest experiences in fast-paced settings while leveraging strong business acumen from an MBA and a Bachelor of Science degree.
Work History
Bartender
2 Years 11 Months- Served alcoholic and non-alcoholic beverages in high-volume bowling and entertainment venue, enhancing guest experience.
- Deliver friendly, professional customer service in a fast-paced environment.
- Utilize POS systems to enter food and beverage orders and process guest payments accurately.
- Facilitated sales of pull-tabs to customers at gaming venues. and maintain accountability for gaming transactions.
- Supported league nights, tournaments, and special events, ensuring efficient service and satisfaction.
- Restocked inventory and prepared garnishes while maintaining attractive bar presentation to promote customer engagement.
- Sell pull-tabs and maintain accountability for gaming transactions.
Pull-Tab Sales Associate
4 Years 3 Months- Operated charitable gaming booth, processing high-volume customer transactions efficiently.
- Maintained accurate cash controls and transaction records, ensuring accountability and compliance.
- Explained gaming rules and regulations, delivering excellent customer service to enhance guest experience.
- Ensure compliance with Minnesota gaming requirements.
- Cultivated positive relationships with guests to enhance their experience. with guests and promote a welcoming atmosphere.
Bartender
5 Years 10 Months- Prepare and serve beer, wine, cocktails, and non-alcoholic beverages in a fast-paced pub environment.
- Entered food and beverage orders accurately using POS systems, contributing to efficient service delivery.
- Garnish, deliver, and serve food while ensuring presentation and quality standards.
- Process cash and credit card transactions and maintain accurate cash accountability.
- Sell and redeem pull-tabs while maintaining compliance with gaming requirements.
- Verify guest identification and follow responsible alcohol service practices.
- Stocked liquor, beer, glassware, garnishes, and bar supplies to maintain seamless bar operations.
- Maintain a clean, organized, and guest-friendly bar area.
- Built strong customer relationships, enhancing guest experiences and fostering repeat business.
Information Technology Specialist / SharePoint Administrator
19 Years 7 Months- Supported enterprise technology solutions for Minnesota's largest healthcare organization, enhancing operational effectiveness.
- Develop strong customer service, communication, and problem-solving skills through collaboration with business leaders, clinicians, and end users.
- Managed multiple priorities and deadlines with exceptional attention to detail, ensuring timely project delivery.
- Earned recognition for professionalism, reliability, and commitment to service excellence in client interactions.
Beer Cart Attendant / Bartender
8 Months- Prepared and served alcoholic and non-alcoholic beverages while delivering exceptional customer service to golfers and restaurant guests.
- Provided beverage service throughout the golf course via mobile beer cart and within the clubhouse bar and grill.
- Adapted to diverse golf outings, tournaments, banquets, and special events in short-staffed situations, demonstrating flexibility and strong multitasking skills.
- Managed high guest volumes, ensuring prompt, professional service standards were consistently met.
- Maintained inventory levels and restocked beverages, snacks, and supplies.
- Ensured compliance with COVID-19 health and safety protocols, including enhanced sanitation, cleaning procedures, and social distancing requirements.
- Created a safe, welcoming environment for guests while delivering exceptional service during the COVID-19 pandemic.
- Developed strong rapport with members and guests through friendly, attentive service.
Education
Master of Business Administration - MBA
Bachelor of Science - Biology
Associate of Applied Science - Business Management
Skills
Bartending & Beverage Service
Cocktail Presentation
Bar Setup & Closing Procedures
POS Systems & Order Entry
Cash Handling & Reconciliation
Credit Card Processing
Pull-Tab Sales & Redemption
Liquor Law Compliance
Age verification
Food Service & Guest Support
Stock Management
Fast-paced multitasking
Customer Service Excellence
Team Collaboration
Conflict Resolution
ADDITIONAL INFORMATION
- Approximately 6 years of bartending experience.
- More than 20 years of customer service experience.
- Extensive experience handling cash, credit card transactions, and balancing funds.
- Experienced working evenings, weekends, holidays, and peak business periods.
- Strong interpersonal, communication, and relationship-building skills.
- Dedicated to providing exceptional guest experiences in hospitality environments.
Timeline
Bartender
FARMINGTON LANES
09.2023 - CurrentRead More
Pull-Tab Sales Associate
CROOKED PINT ALE HOUSE
05.2022 - CurrentRead More
Bartender
CELTS PUB
10.2020 - CurrentRead More
Beer Cart Attendant / Bartender
SOUTHERN HILLS GOLF COURSE
04.2020 - 12.2020Read More
Information Technology Specialist / SharePoint Administrator
HEALTHPARTNERS / PARK NICOLLET
01.2007 - CurrentRead More
Kellogg Community College
Associate of Applied Science from Business Management
Read More
Metropolitan State University
Bachelor of Science from Biology
Read More
Metropolitan State University
Master of Business Administration from MBA
Read More