Kimberly Rowe

Directed daily front-of-house and back-of-house operations in high-volume restaurant.

Aligned labor schedules with business volume fluctuations to optimize staffing efficiency.

Resolved guest concerns professionally, ensuring exceptional dining experiences.

Monitored service quality to maintain high standards across all operations.

Trained and mentored new front-of-house team members, fostering consistent service standards and enhancing team cohesion.

Managed weekly inventory and ordered supplies to ensure optimal stock levels and minimize shortages..

Coordinated operational support at multiple restaurant locations.

Led onboarding and coaching of new employees as certified trainer, ensuring smooth integration into team.

Created training programs for staff, enhancing service excellence and deepening product knowledge.

Supported management in employee development training initiatives, contributing to skill enhancement and team cohesion.

Maintained up-to-date knowledge of industry trends to incorporate into training materials.

Provided outstanding customer service in a fast-paced dining environment.

Maintained company food safety and sanitation standards

Developed new beverage recipes to enhance menu offerings.

Managed daily financial operations, ensuring compliance and accuracy in financial reporting

Prepared monthly, quarterly, and yearly financial statements, facilitating informed decision-making

Developed budgets and financial forecasts.

Oversaw accounts payable and accounts receivable, optimizing cash flow management

Daily account reconciliations and cash management

Worked directly with executive leadership the Board of Directors