Marbella Zaragoza
Dallas,TX
Summary
Shift Leader with 20+ years of Wendy’s experience, skilled in POS systems, cash handling, inventory management, food safety, and shift scheduling. Strong record of leading teams, supporting smooth restaurant operations, and delivering excellent customer service.
Overview
1
1
Language
27
27
years of professional experience
Work History
Shift Leader
Wendy's
Dallas, Tx
01.2004 - Current
- Supervised Wendy's crew during shifts and assigned daily station duties.
- Organized work environment by delegating tasks to staff, enhancing operational flow during shifts.
- Monitored employee performance, ensuring adherence to company policies and enhancing team accountability.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted in training new employees on shift operations.
- Monitored food safety and cleanliness standards throughout Wendy's restaurant.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Developed and implemented strategies that increased sales and improved service quality.
- Utilized POS systems efficiently for order processing and inventory management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Responded to customer inquiries and delivered appropriate information after carefully researching the issues.
Associate
Wendys International
Dallas , Tx
03.2000 - 01.2004
- Delivered exceptional customer service in Wendy's restaurant and drive-thru, enhancing guest satisfaction.
- Built relationships with customers by providing friendly customer service.
- Ensured order accuracy prior to service to maintain high standards of customer experience.
- Prepared menu items according to Wendy's food safety and quality standards.
- Maintained cleanliness of dining areas, equipment, and workstations to promote a safe and hygienic environment.
- Followed Wendy's opening and closing procedures for daily store readiness.
Education
GED -
Lazaro Cardenas
Mexico, NY01-2000
Skills
- Food safety
- Point of sale systems
- Inventory management
- Cash handling
- Shift scheduling
- Team leadership
- Restaurant operations
Languages
Spanish
Professional
Accomplishments
- Received Employee of the Month several times for more than 10 years
Timeline
Shift Leader
Wendy's
01.2004 - Current
Associate
Wendys International
03.2000 - 01.2004
GED -
Lazaro Cardenas