Kimberly Ryland
Doylestown,OH
Summary
My goal is to obtain a position in challenging and energetic work environment. Utilize my organization and excellent communication skills that can benefit the task in a positive manner. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
25
25
years of professional experience
Work History
Lab Coordinator
Dental Ceramics Lab
Richfield, OH
06.2022 - Current
- Ensure accurate and on-time manufacture of cases.
- Perform necessary new dentist onboarding and follow-up calls/emails.
- Develop and maintain relationships with potential and current dentists, ensuring a smooth collaboration between the dentist and lab technician.
- Meet with new dentists to discuss our lab services.
- Assist in coordinating the Dental Excellence Courses we present for doctors who attended from all over the United States.
- Daily follow-up on shipping list, make sure all cases are shipped on time.
- Organized and supervised the daily activities of the laboratory staff, including assigning tasks and providing instruction.
- Created individualized action plans for team members to reach their goals.
Front Office Coordinator
Eric-John Claessens DDS, PA
North Port, FL
02.2020 - 05.2022
- Provided treatment plans and financial estimates for all prescribed treatment.
- Insurance Verification & Management of claims.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Maintained accurate records of all incoming and outgoing correspondence.
- Ensured accuracy of data entry into the computer system.
- Managed front desk operations during shifts worked.
- Responded to customer inquiries via telephone or email in a professional manner.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Took initiative to resolve customer complaints quickly and efficiently.
Hygiene Coordinator
HOMOKY FAMILY DENTISTRY
Port Charlotte, FL
10.2018 - 01.2020
- Develop and maintain a hygienist schedule to meet practice goals.
- Manage unscheduled list and treatment pending list to ensure patient follow-through to meet schedule goals
- Verify insurance.
- Assessed and monitored compliance of hygiene standards in the workplace.
- Collaborated with team members to develop solutions for identified problems.
Receptionist
WILLIAM K. URSCHEL D.M.D.
Venice, FL
12.2013 - 10.2018
- Accounts receivables/accounts payable
- Insurance verification and processing
- Patient education
- Handle multi-phone lines.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist
ROBERT E. LOWERY D.D.S.
Akron, OH
10.1999 - 08.2012
- Insurance verification/processing; pre-treatment presentation
- Hygiene assistant; Prepare treatment rooms/sterilization
- Selling of services and treatment plans
- Greet patients/check-in/check-out/schedule/answer phones.
Education
Some College - Dental Hygiene
Youngstown State University
Youngstown, OH05.1994
Some College - General Studies
Kent State University at Stark
North Canton, OH05.1992
Skills
- Extensive customer service
- Strong work ethic
- Multi-tasking skills
- Excellent dependability
- Strong sense of responsibility
- Ability to handle pressure in stressful situations
- Office Administration
- Insurance Verification
- Time management
- Staff Training
- Staff Management
- Policy Implementation
- Hiring and recruitment
- Presentation Skills
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Lab Coordinator
Dental Ceramics Lab
06.2022 - Current
Front Office Coordinator
Eric-John Claessens DDS, PA
02.2020 - 05.2022
Hygiene Coordinator
HOMOKY FAMILY DENTISTRY
10.2018 - 01.2020
Receptionist
WILLIAM K. URSCHEL D.M.D.
12.2013 - 10.2018
Receptionist
ROBERT E. LOWERY D.D.S.
10.1999 - 08.2012
Some College - Dental Hygiene
Youngstown State University
Some College - General Studies
Kent State University at Stark