Kimberly Sandoval

• Conducted thorough truck check-ins including verification of driver ID, plate/trailer numbers, BOL/POs, and seal integrity, ensuring 100% documentation accuracy.
• Performed external vehicle and cargo inspections, identified and reported damages or discrepancies, and coordinated holds per company policy.
• Maintained gate logs and electronic records of arrivals and departures, generating incident reports and documenting photographic evidence to support security operations.
• Monitored CCTV systems to enhance safety and security of premises.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Responded promptly to alarms and incidents, assessing situations effectively.
• Assisted in maintaining access control procedures for visitors and staff.
• Documented daily activities and incidents in detailed reports.

Front End Cashier

• Operate POS system to process cash, card, and gift card transactions with speed and accuracy.
• Deliver high-quality customer service, addressing questions and ensuring a positive checkout experience.
• Promote and process HDCC (Home Depot Credit Card) applications to support store sales goals.
• Apply loss prevention procedures, including BOB (Bottom of Basket) and LISA (Look Inside Always)to reduce shrink.
• Manage cash handling responsibilities, including maintaining an accurate till and following cash control procedures.
• Monitor and assist customers at self-checkout, resolving scanning and payment issues.
• Support front-end operations by maintaining clean, organized checkout lanes.
• Collaborate with Head Cashier (HC) and management to ensure smooth daily operations.
• Coordinate with lot associates to assist customers with carry-outs and large purchases.

Customer Service Specialist

• Processed customer returns, exchanges, and refunds in compliance with store policies.
• Managed online order pickups (BOPIS) and verified customer information.
• Resolved customer complaints and order issues with professionalism and efficiency.
• Coordinated with multiple departments to locate products and fulfill orders.
• Answered customer inquiries in person and over the phone regarding products and services.
• Maintained accurate records of transactions, orders, and inventory.
• Delivered fast, high-quality service in a high-volume retail environment.

Flooring Sales Specialist

• Assisted customers in selecting flooring solutions based on budget, lifestyle, and project needs.
• Generated detailed quotes for materials and installation services.
• Scheduled in-home measurements and coordinated installation services.
• Drove sales through upselling complementary products and services.
• Managed special orders and tracked order status to ensure timely fulfillment.
• Resolved customer issues related to orders, deliveries, and installations.
• Maintained department merchandising, pricing accuracy, and product displays.
• Built strong customer relationships through follow-up and personalized service.