Kimberly Scarlett
Corryton,TN
Summary
Dedicated and organized administrative professional with over 10 years of experience in customer service, office support, and client relations, actively seeking a School Secretary position. Expertise in managing high-volume communications, maintaining accurate records, and delivering exceptional service in fast-paced environments ensures a positive and efficient school atmosphere. Proven ability to support daily operations while handling confidential information with discretion, fostering a welcoming front office environment that benefits students, staff, and families. P&C licensed (expires May 2026).
Overview
11
11
years of professional experience
Work History
Account Manager
Atchley and Associates Insurance
Sevierville, TN
10.2025 - Current
- Maintained organized records and Documentation.
- Managed Incoming calls and customer inquiries sufficiently.
- Manage sensitive information with an elevated level of confidentiality.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed client needs and provided tailored insurance solutions, ensuring comprehensive coverage.
Insurance Agent
Third Door Insurance
Knoxville, TN
03.2024 - 10.2025
- Manage daily client communication via phone, email, and in person.
- Maintain exact client records and documentation.
- Manage sensitive information with an elevated level of confidentiality.
- Guided clients through complex claims processes, ensuring timely and accurate submissions.
- Developed comprehensive insurance policies tailored to client needs, enhancing customer satisfaction.
Onboarding Specialist
TeamHealth
Knoxville, TN
03.2023 - 03.2024
- Coordinated documentation and ensured prompt completion of onboarding steps.
- Communicated with internal teams to track progress and resolve issues.
- Maintained organized records and ensured compliance with deadlines.
- Coordinated onboarding processes, ensuring seamless integration of new hires into company culture.
- Developed training materials to enhance employee understanding of policies and procedures.
Insurance Agent
Sharp Insurance Group, LLC
Knoxville, TN
09.2022 - 02.2023
- Maintained organized records and documentation.
- Managed incoming calls and customer inquiries efficiently.
- Delivered high quality customer service in a demanding environment.
- Conducted regular market analysis to identify trends, informing strategic product offerings.
- Trained and mentored new agents on effective sales techniques and compliance requirements.
Account Manager
Farm Bureau
Knoxville, TN
06.2017 - 05.2022
- Managed high volume phone calls and in person customer interactions.
- Resolved customer concerns professionally and efficiently.
- Supported daily office operations and administrative tasks.
- Coordinated with underwriting teams to expedite policy issuance and claims processing.
- Monitored industry trends to identify opportunities for account growth and service improvement.
Account Manager
Phil Nichols State Farm
Knoxville, TN
05.2015 - 05.2017
- Maintained and updated customer records and policy information
- Provided administrative support to ensure smooth office operations.
- Resolved customer concerns professionally and efficiently.
Education
High School Diploma -
Gibbs High School
Corryton05-2006
Skills
- Front office & Administrative Support
- Multi-Line Phone Systems & Email Communication
- Scheduling & Calendar Coordination
- Microsoft Office (Work, Excel, Outlook)
- Mindfulness & Organization
- Confidential information Handling
Timeline
Account Manager
Atchley and Associates Insurance
10.2025 - Current
Insurance Agent
Third Door Insurance
03.2024 - 10.2025
Onboarding Specialist
TeamHealth
03.2023 - 03.2024
Insurance Agent
Sharp Insurance Group, LLC
09.2022 - 02.2023
Account Manager
Farm Bureau
06.2017 - 05.2022
Account Manager
Phil Nichols State Farm
05.2015 - 05.2017
High School Diploma -
Gibbs High School