Kimberly Schneider
Orlando
Summary
Resourceful customer service professional with a focus on conflict resolution and clear communication. Successfully transformed customer complaints into positive experiences, demonstrating the ability to thrive in fast-paced environments while exceeding performance expectations. Skilled in active listening and effective communication, consistently exceeding performance metrics, and enhancing customer satisfaction.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Amazon
Orlando, FL
05.2017 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed returns and refunds, ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Led initiatives to streamline operations, reducing response times for customer inquiries.
- Managed high-stress situations and handled escalated calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Head Bartender
AMF Bowling Lanes
Altamonte Springs, FL
08.2006 - 09.2012
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff on cocktail preparation and customer service excellence.
- Developed drink menus, incorporating seasonal ingredients to enhance guest experience.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Coordinated special events, crafting tailored beverage offerings to meet diverse client needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Surgery Scheduler
ORMC
Orlando, FL
01.1992 - 07.2000
- Coordinated surgical schedules to optimize operating room time and resource allocation.
- Communicated effectively with patients, ensuring clear understanding of pre-operative instructions.
- Managed appointment logistics, reducing scheduling conflicts and improving patient flow.
- Collaborated with surgical teams to confirm availability and readiness for procedures.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Updated daily operating room calendars with accurate appointment schedules.
Education
Associate of Science - Communications
Valencia College
Orlando, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Scheduling
- Communication
Timeline
Customer Service Representative
Amazon
05.2017 - Current
Head Bartender
AMF Bowling Lanes
08.2006 - 09.2012
Surgery Scheduler
ORMC
01.1992 - 07.2000
Associate of Science - Communications
Valencia College