Kimberly Schneider
Orlando,FL
Summary
Dedicated Customer Service Professional specializing in conflict resolution and effective communication. Transformed customer complaints into positive experiences while thriving in fast-paced environments. Enhanced customer satisfaction through active listening and clear communication.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Amazon
05.2017 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed returns and refunds, adhering to company policies and ensuring customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations and handled escalated calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer complaints with empathy, fostering increased loyalty and encouraging repeat business.
- Led initiatives to streamline operations, reducing response times for customer inquiries.
- Partnered with cross-functional teams to improve customer service processes and enhance overall service efficiency.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Head Bartender
AMF Bowling Lanes
08.2006 - 09.2012
- Trained and mentored bartending staff on cocktail preparation and customer service excellence.
- Trained new bartenders on drink recipes and mixing techniques to improve service quality and efficiency.
- Created drink menus featuring seasonal ingredients to elevate guest experience.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Coordinated special events by crafting customized beverage offerings to satisfy diverse client needs.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Surgery Scheduler
ORMC
01.1992 - 07.2000
- Coordinated surgical schedules, optimizing operating room utilization and resource allocation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Managed appointment logistics, reducing scheduling conflicts and improving patient flow.
- Collaborated with surgical teams to confirm availability and readiness for procedures.
- Communicated with patients, ensuring understanding of pre-operative instructions to enhance patient readiness.
- Handled urgent requests, prioritizing cases needing immediate attention while maintaining balance with routine surgery demands.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Updated daily operating room calendars with accurate appointment schedules.
Education
Associate of Science - Communications
Valencia College
Orlando, FLSkills
- Customer service
- CRM management
- Customer relationship management
- Complaint handling
- Conflict resolution
- Active listening
- Communication
- Professional telephone demeanor
- Critical thinking
- Computer proficiency
- Scheduling
References
Ernie Ricciardi - Manager at Amazon
Riccerne@amazon.com | (215) 669 1664
Randall Landers - Manager at AMF
(407) 257 3359
Timeline
Customer Service Representative
Amazon
05.2017 - Current
Head Bartender
AMF Bowling Lanes
08.2006 - 09.2012
Surgery Scheduler
ORMC
01.1992 - 07.2000
Associate of Science - Communications
Valencia College