Kimberly Seehafer
Summary
Responsible, flexible and friendly medical scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Quick learner possessing basic understanding about managing patients records. Scheduling software including Cerner, Cisco Finesse, Epic, Cattails as well as numerous point of sale programs. Basic course of medical terminology, administrative professionalism with strong task prioritization. Resourceful with proven track record of success in patient focused services.
Overview
24
24
years of professional experience
Work History
Patient Appointment Coordinator
Marshfield Clinic Wausau Center
05.2023 - Current
- Open/Closing of the clinic
- Utilizing Cerner program for scheduling
- Scheduling new patients, transfer of care or scheduling follow up appointments for up to six providers, three nurses and four medical assistants daily
- Facilitating scheduling of various types of appointments/procedures with both Marshfield specialty departments as well as other medical offices
- Coordinating numerous appointments for the convenience of the patient
- Answering, transferring and taking phone messages using Cisco Finesse program
- Insurance eligibility and verification
- Working closely with providers to ensure that their schedules are accurate and up to date
- Ensure that each patient is treated with privacy and compassion
- Above average organizational skills
- Task prioritize and deadline efficient
- Office supply purchaser
- Sure to capture all pertinent demographics of each patient
- Request/send medical office notes within Marshfield Clinic system as well as other medical facilities
- Documentation of each call made or received
- Preparing of HIPAA and various other medical forms to ensure confidentiality of each patient
- Will always go above and beyond to meet each patients needs or concerns
- CPR trained in the past
- Compliant of SOP
- Safety oriented
- Flu, Covid and numerous other vaccines up to date
Office Manager/Sales Associate Specialist
Bling Jewelers
08.2020 - 05.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Worked closely with store owner to provide a pleasant experience for our customers
- Scheduling of all sales associates for proper coverage on a weekly basis with holidays sufficiently covered
- Worked with local goldsmiths in all aspects of jewelry designs and repairs
- Store key holder and on call with local authorities in case of emergency and unable to reach store owner
- Met monthly sales goals personally and at store level
- Used social media to promote the store with each holiday and new merchandise
- Traveled to St. Louis to tour one of the world leading jewelry and findings facility
Sales Associate
Wild Birds Unlimited
03.2017 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Captured new customers demographics
- Continued to learn about wild birds and products to increase bird activity at customers home bird feeder systems, whether a new bird enthusiast or avid birder
Patient Appointment Coordinator
Marshfield Clinic Wausau Center
05.2014 - 05.2015
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Reduced appointment cancellations through proactive follow-up calls and reminders.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Worked with eight providers, eight nurses and multiple medical assistants
Personal Caregiver
Opportunity Inc.
01.2010 - 07.2014
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Assisted clients in maintaining independence through consistent support and encouragement.
- Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
- Eventually became team lead and supervised more than twenty personal care givers
- Managed clients in their group homes providing daily cares, laundry and meal preparation
Medical Appointment Scheduler
North Central WI Neurology & Physiatry
01.2005 - 01.2010
- Assisted rooming patients and taking vitals
- Preformed bladder scans
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Mailed appropriate letters out for upcoming appointments for each patient
Medical Records Clerk
Ear, Nose And Throat Associates
01.2000 - 01.2005
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Ensured correct medical records were placed accordingly in each patients chart
- Prepared patients charts for upcoming appointments
- Worked individually with physicians suppling information for patients surgeries
Education
High School Diploma -
DC Everest Senior High
6500 Alderson St05.1984
Skills
- Initiative Taking
- Stress Management
- Decision Making
- Patient Confidentiality
- Attention to detail
- Proactive thought process
- Organized
- Prioritize work load to meet deadlines
- Team player
- No supervision when given projects
- Reliable
- Trustworthy
Serving our community as well as our church
I love to help people no matter what walk of life. I have always been committed and compassionate to the disabled, mentally challenged or elderly. My father was a disabled Veteran and bedbound for more than 15 years for which I helped with his home care, my mother was disabled as well and I was sole care taker for her for more than 10 years. My brother was disabled also and I cared for him for almost 5 years. My goal was to keep them in their own homes and comfortable until the time of their passing for which I'm happy to say I accomplished. My heart is big and I believe in making the most out of each day. I enjoy spreading happiness and happy to make everyone smile.
The church has always been a place for me to worship and connect with people that have my same values and morals. Offer my time as much as possible. I enjoy Sunday Mass to help increase my faith.
Timeline
Patient Appointment Coordinator
Marshfield Clinic Wausau Center
05.2023 - Current
Office Manager/Sales Associate Specialist
Bling Jewelers
08.2020 - 05.2023
Sales Associate
Wild Birds Unlimited
03.2017 - 08.2021
Patient Appointment Coordinator
Marshfield Clinic Wausau Center
05.2014 - 05.2015
Personal Caregiver
Opportunity Inc.
01.2010 - 07.2014
Medical Appointment Scheduler
North Central WI Neurology & Physiatry
01.2005 - 01.2010
Medical Records Clerk
Ear, Nose And Throat Associates
01.2000 - 01.2005
High School Diploma -
DC Everest Senior High
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