Holly Schultz
Zumbrota,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Patient Appointment Coordinator
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
03.2018 - Current
- Coordinated patient appointments, ensuring efficient scheduling and optimal use of resources.
- Managed electronic health records to maintain accuracy and confidentiality of patient data.
- Collaborated with medical staff to streamline appointment processes and reduce wait times.
- Developed training materials for new staff on scheduling systems and protocols.
- Implemented feedback mechanisms to improve patient appointment satisfaction rates.
- Assisted in the development of standard operating procedures for appointment management workflows.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Supported healthcare team coordination by promptly communicating schedule changes or special requests to providers and nursing staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Certified Nursing Assistant
Pine Haven Care Center
Pine Island, MN
06.2013 - 02.2018
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, contributing to accurate care planning.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Trained new staff on caregiving procedures and safety protocols, enhancing team efficiency.
- Mentored junior staff in best practices for patient care and emotional support techniques, strengthening service quality.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
Education
Vocational - Practical Nursing
Minnesota State College Southeast
Red Wing, MN12.2017
Skills
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Schedule management
- Patient relations
- Multi-line telephone system control
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Attention to detail
- Excellent communication
- Customer service management
- Microsoft office
- Coaching and mentoring
- Staff development and training
Accomplishments
- Created Standard Operating Practices
- Enhanced training materials and procedures
- Modified and updated templates for better company wide efficiency
Timeline
Patient Appointment Coordinator
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
03.2018 - Current
Certified Nursing Assistant
Pine Haven Care Center
06.2013 - 02.2018
Vocational - Practical Nursing
Minnesota State College Southeast