Kimberly Shell
Austin,TX
Summary
Highly motivated and results-driven sales professional with a robust track record of exceeding targets and driving business growth. Leveraging exceptional leadership and organizational skills honed through extensive experience and formal education. Adept at fostering teamwork, managing operations, and delivering high-quality service in high pressure environments. I am a U.S. Army Veteran with a commitment to service and excellence and community engagement.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Account Manager
Sisley Paris Cosmetics
06.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Chanel Account Manager
Chanel
10.2013 - 06.2018
- Established trust among partnered organizations by resolving disputes promptly and fairly while preserving long-term business relationships.
- Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
- Maintained a high level of industry expertise by participating in ongoing professional development opportunities, staying informed on market trends, competitor activities, and customer needs.
- Evaluated the effectiveness of existing incentive programs regularly making necessary adjustments to optimize performance and costefficiency.
- Led the development of training programs for partners, ensuring they were adequately equipped with product knowledge and sales skills needed to excel in their roles.
- Assessed partner performance regularly to identify areas for improvement and implement targeted action plans.
Education
Associate of Arts - Business Administration
East Tennessee State University
Johnson City, TNAssociate of Arts - Business Administration And Management
Austin Community College
Austin, TXUnited States Army
Fort Lee, VA 09.1988 - 05.1989
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Strategic Planning
Timeline
Account Manager
Sisley Paris Cosmetics
06.2018 - Current
Chanel Account Manager
Chanel
10.2013 - 06.2018
United States Army
09.1988 - 05.1989
Associate of Arts - Business Administration
East Tennessee State University
Associate of Arts - Business Administration And Management
Austin Community College
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