Kimberly Shelton
Mobile,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Tristate Recovery
12.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Cashier
Shell Gas Station
01.2012 - 04.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Associate
Peevey Electronic
02.2000 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Southeast Lauderdale High School
Meridian, MS05.1994
Skills
- Financial Management and Reporting
- Handling Complaints
- Information Protection
- Administrative Oversight
- Preparing Proposals
- Office Management Software
- Financial Tracking
- Monthly Closings
- Billing and Invoicing
- Scheduling
Timeline
Office Manager
Tristate Recovery
12.2020 - Current
Customer Service Cashier
Shell Gas Station
01.2012 - 04.2017
Customer Service Associate
Peevey Electronic
02.2000 - 05.2011
High School Diploma -
Southeast Lauderdale High School
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