Georgegina Looney
Jack of all trades
Huntington,WV
Summary
Proven track record in enhancing customer satisfaction and streamlining billing processes at Tristate Addiction Recovery Resources. Excelled in relationship building and HIPAA compliance, demonstrating exceptional decision-making and Microsoft Office proficiency. Achieved significant improvements in client service support and operational efficiency, fostering strong partnerships and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Billing Specialist
Tristate Addiction Recovery Resources
10.2023 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
Recovery Coach/Supportive Staff
Tristate Addiction Recovery Resources
08.2021 - 07.2022
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
General Manager
Lack Enterprise's
03.2020 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dispatcher
Cimmaron Coach Of Virginia
05.2005 - 09.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Computer Hardware Engineer
PBE Axell
02.2001 - 05.2005
- Designed computer hardware components and peripheral devices.
- Collaborated with teams on design reviews and validation testing for transistor and reacter components.
- Drove implementation of quality requirements for new product designs and adherence to customer specifications.
Dietary Aide
UVA Princeton Hospital
09.2002 - 10.2003
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Southeastern High School
15327 NW 60th Ave Room 235 Miami Lakes, FL 3301406.2023
CHEs WVCBAPP - Basic Recovery Coach, Peer Leader,BBH Model Ethics
WVARR Recovery Coach Academy
Charleston, WV06.2022
Skills
- Customer Engagement
- HIPAA Compliance
- Month-end closing procedures
- Research and due diligence
- Audit Procedures
- Records organization and review
- Microsoft Office
- Customer Service
- Customer service support
- Decision-Making
- Paperwork and documentation
- Billing Data Verification
- Relationship Building
Certification
- PRSS Supportive Staff, Tristate Addiction Recovery Recources
- General Mananger - 6 months Lack Enterprises
Timeline
Billing Specialist
Tristate Addiction Recovery Resources
10.2023 - Current
Recovery Coach/Supportive Staff
Tristate Addiction Recovery Resources
08.2021 - 07.2022
General Manager
Lack Enterprise's
03.2020 - 08.2021
Dispatcher
Cimmaron Coach Of Virginia
05.2005 - 09.2015
Dietary Aide
UVA Princeton Hospital
09.2002 - 10.2003
Computer Hardware Engineer
PBE Axell
02.2001 - 05.2005
High School Diploma -
Southeastern High School
CHEs WVCBAPP - Basic Recovery Coach, Peer Leader,BBH Model Ethics
WVARR Recovery Coach Academy
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