Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Shenda

Woodstock,GA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Bowleros
06.2019 - Current
    • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
    • Motivated and trained employees to maximize team productivity.
    • Managed internal operational standards and productivity targets.
    • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
    • Compiled training materials for new employees and tracked skill development.
    • Encouraged and promoted ideas aligned to business needs and benefits.
    • Tracked company equipment, tools and technology to manage inventory.

Customer Service Cashier

Compass Group USA Chartwells
06.2017 - 03.2019
    • Resolved customer complaints and maintained clean and tidy checkout area.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Met customer service goals and exceeded customer expectations.
    • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
    • Processed customer orders and accurately handled payment transactions.
    • Developed and managed relationships with customers to increase customer loyalty.
    • Counted money in drawers at beginning and end of each shift.
    • Answered product questions using knowledge of sales and store promotions.
    • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Specialist

Aon Corporation
02.2013 - 10.2015
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Education

MOA Medical Office Administration - Medical Office Administration

Hunter Business School
Levittown, NY
12.2009

Graphics Design - Graphics Designer

KIngs College
Charlotte, NC
1996

Skills

  • Safety Oversight
  • Budget Administration
  • Performance Monitoring
  • Staff Supervision
  • Financial Administration
  • Quality Assurance
  • Customer Relations
  • Compliance Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Documented and resolved guest incident which led to Proper documentation handling and procedures .

Timeline

Operations Supervisor

Bowleros
06.2019 - Current

Customer Service Cashier

Compass Group USA Chartwells
06.2017 - 03.2019

Customer Service Specialist

Aon Corporation
02.2013 - 10.2015

MOA Medical Office Administration - Medical Office Administration

Hunter Business School

Graphics Design - Graphics Designer

KIngs College

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Kimberly Shenda