Kimberly Sherman-Rose
Oak Grove,MN
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 15 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
19
19
years of professional experience
Work History
Business Operations Manager
CarMax
09.2015 - 11.2022
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Performed performance analysis by reviewing KPM, analyze data, validate process, develop and implement action plans to achieve and sustain results
Operations Manager
Home Depot
04.2004 - 09.2015
- Oversee all operational areas of $54 million annual business and drive profitability through expense management, shrink mitigation, and operational efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Education
High School Diploma -
Newfane Senior High School
Newfane, NY06.1993
Skills
- Human Resources Oversight
- Reporting Tools
- Inventory Accuracy
- Originality and Creativity
- Organizational Leadership
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
Timeline
Business Operations Manager
CarMax
09.2015 - 11.2022
Operations Manager
Home Depot
04.2004 - 09.2015
High School Diploma -
Newfane Senior High School
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