Kimberly Shields
Hello! My name is Kimberly Shields. My nickname is Kim. I am a highly motivated individual who simply loves people. - I am a Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. - Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Work History
Office Manager
1 Year 11 Months- Coordinated office operations, enhancing workflow efficiency across departments.
- Managed scheduling and appointment logistics for clinical staff and clients.
- Developed and implemented office policies to ensure compliance with industry standards.
- Supervised administrative staff, fostering professional development and teamwork.
Customer Service Representative
4 Years 7 Months- Committed to delivering excellent customer service while working in a fast-paced environment.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.