Kimberly Shorter
Little Rock,AR
Summary
Motivated service professional who loves solving problems and supporting customers behind the scenes. I bring strong communication skills, attention to detail, and a willingness to jump wherever I'm needed- from researching issues to updating customer records. I take pride in being dependable, team-focused, and delivering great service every day.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Dispatcher
Freight Dispatchers
Little Rock, AR
01.2025 - 01.2026
- Coordinated freight logistics to optimize routes and delivery schedules.
- Monitored real-time tracking systems to ensure timely dispatch of shipments.
- Collaborated with drivers to resolve issues and enhance communication during transit.
- Developed operational procedures that improved efficiency in load management.
- Trained new dispatch staff on software use and best practices for workflow efficiency.
- Analyzed shipment data to identify trends and implement process improvements.
WFH Administrative/Operations Support
TTEC
01.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Remote Customer Service Representative
Comcast/Xfinity
06.2019 - 05.2021
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to address complex customer issues, driving resolution and improving service outcomes.
- Mentored junior representatives, providing guidance on best practices and enhancing team performance metrics.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Graduate -
Dollarway High School
Pine Bluff, ARSkills
- Customer Service & Support Operations
- Ticket/Case Management
- Account & Order Investigation
- Troubleshooting & Escalation
- CRM and Ticketing Platforms (Salesforce/Zendesk)
- Data Entry & Accuracy
- Communication (Phone, Email, Chat)
- Multitasking & Time Management
- Working with Cross-Functional Teams
- Customer service
- Data entry
- Decision-making
- Attention to detail
LEADERSHIP
Served as a point of contact for teammates and helped answer questions or support new staff.
Languages
English
Full Professional
Timeline
Dispatcher
Freight Dispatchers
01.2025 - 01.2026
WFH Administrative/Operations Support
TTEC
01.2022 - 06.2024
Remote Customer Service Representative
Comcast/Xfinity
06.2019 - 05.2021
High School Graduate -
Dollarway High School