Kimberly Siegel
Loveland,CO
Summary
Dedicated healthcare professional with a strong background in facilitating patient access and managing administrative functions. Expertise in enhancing patient experiences through exceptional communication and effective problem-solving skills. A reliable team player thriving in dynamic environments, consistently delivering results while adapting to evolving needs. Proficient in data entry, revenue cycle management, and meticulous maintenance of patient records, ensuring seamless operations within healthcare settings.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Acute Patient Access Services Representative
BANNER HEALTH
07.2023 - Current
- Provide patient registration services across 20 hospitals in CO & AZ, delivering clear and transparent insurance coverage details and financial responsibility information.
- Estimate liabilities using medical terminology and coding, ensuring accurate billing.
- Verify insurance eligibility and benefits using Experian or direct communication with insurance companies.
- Foster a caring and safe patient environment, collaborating with providers and medical staff to ensure exceptional care.
- Train new hires and support management in developing written educational content for performance improvement.
- Experience in Acute Outpatient, Surgery Center, and Emergency Departments.
Customer Support Team Leader (Supervisor)
FACTUAL DATA / CBC COMPANIES
08.2020 - 07.2023
- Managed a remote team in a high-volume call center, assisting lenders/brokers with third-party credit report data for the mortgage industry.
- Utilized platforms like Cisco, Salesforce, QuickBase, and Calabrio to collect and report data.
- Tracked and analyzed key performance indicators (KPIs) to coach team members, improve individual performance, and increase overall team efficiency.
- Provided continuous education, procedural updates, and software training for both internal teams and consumers.
- Promoted to a managerial role within six months due to exceptional performance and leadership.
Owner & Manager
LOVE SHACK, A VINTAGE & BOHEMIAN BOUTIQUE
04.2016 - 03.2020
- Operated a consignment-based boutique with 100+ consignors, overseeing sales, marketing, bookkeeping, budget development and expense management, inventory control, vendor relationships, and daily business operations to drive profitability and growth.
- Created and organized a community vendor market featuring 30 vendors, coordinating entertainment and food offerings while managing logistics, vendor communications, marketing, and event execution.
- Cultivated successful business collaborations and gained media attention, including a feature in the Loveland Reporter-Herald and various online publications.
Education
A.A.S. - Healthcare Administration
Pima Medical Institute
Skills
- Cross-functional team leadership
- Training program development
- Support in high-stress situations
- Digital marketing expertise
- Proficient in healthcare technology platforms / EMR & EHR
- Experienced with Microsoft Office Suite and CRM systems
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- HIPAA compliance / Patient Confidentiality
- Medical coding
- Team collaboration
Certification
Certified Patient Access Specialist | Clarivate
Timeline
Acute Patient Access Services Representative
BANNER HEALTH
07.2023 - Current
Customer Support Team Leader (Supervisor)
FACTUAL DATA / CBC COMPANIES
08.2020 - 07.2023
Owner & Manager
LOVE SHACK, A VINTAGE & BOHEMIAN BOUTIQUE
04.2016 - 03.2020
A.A.S. - Healthcare Administration
Pima Medical Institute