Anna Haidet
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Banner Healthcare, excelling in patient access services and reimbursement management. Skilled in data entry and customer service, adept at improving patient satisfaction and streamlining insurance verification processes. Demonstrated ability to maintain HIPAA compliance while multitasking in fast-paced environments, significantly enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Acute Patient Access Services Representative
Banner Healthcare
02.2020 - 08.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Created estimates using the correct CPT and ICD 10 codes.
- Ran medical necessity using CPT and ICD 10 codes for Medicare patients.
Reimbursement Specialist
Preferred Homecare
08.2018 - 01.2020
- Prevented delays and claim denials by correcting information prior to submission.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Performed in Arizona and federal regulations compliance audits related to documentation and reporting.
- Generated monthly billing and posting reports for management review.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
Shared Technical Specialist
Blood Systems Inc.
04.2014 - 07.2018
- Determined eligibility of prospective donors based upon evaluation of health history and physical findings.
- Worked well with co-workers, supervisors and manager to accomplish donation objectives.
- Managed donor complications arising from donation process.
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Managed interactions with donors and donation center personnel to achieve goals.
Education
Certification - Medical Assisting
North West College
West Covina, CA04.2003
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.1995
Skills
- Data entry proficiency
- Policy compliance
- Registration management
- EMR Updating
- Registration and Admissions
- Customer Service
- Problem-Solving
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Patient check-in
- Multitasking and Organization
- Payment Processing
Timeline
Acute Patient Access Services Representative
Banner Healthcare
02.2020 - 08.2024
Reimbursement Specialist
Preferred Homecare
08.2018 - 01.2020
Shared Technical Specialist
Blood Systems Inc.
04.2014 - 07.2018
Certification - Medical Assisting
North West College
High School Diploma -
Los Altos High School
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