Kimberly Silbor
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
Northern Lakes Community Mental Health
03.2010 - Current
- Familiar with applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to developmentally disabled and/or mentally ill consumers of the public mental health system
- Carried out supervisory responsibilities in accordance with policies and applicable laws, including interviewing and hiring; completing performance appraisals, monitoring activities, professional development, and addressing disciplinary issues when necessary
- Provided clinical and administrative leadership and direction for: Case Management (mentally ill adult and developmentally disabled populations); Family Support Services; Adult Outpatient Therapy; Nursing; ACT team; Life Skills Advocates; Clinical Contract Services; Behavior Treatment Committee; Clubhouse; and Peer Support Specialists across six counties (Crawford, Missaukee, Roscommon, Wexford, Grand Traverse and Leelenau)
- Promoted a healthy team approach to the service delivery system, managed conflicts, interpreted administrative guidelines, conducted local appeals, and implemented directives in a timely professional manner
- Established procedures for routinely monitoring workflow and promoting staff development
- Monitored documentation of service system to ensure appropriate standards are met (CMH, CARF, Medicaid, MDHHS)
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Adult Outpatient Therapist
Northern Lakes Community Mental Health
07.2008 - 02.2010
- Completed intake and crisis assessments and determined level of care
- Worked cooperatively with various community agencies and advocated on behalf of consumers
- Participated in various clinical consultations and treatment team meetings with consumers.
- Enhanced client well-being by developing personalized treatment plans and providing individual and group therapy.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
Mobile Pre-screener
Health and Education Services
02.2006 - 02.2008
- Conducted crisis evaluations and determined level of care
- Collaborated with emergency department medical staff and outside providers
- Obtained authorizations through insurance companies for treatment.
Education
M.A. in counseling -
Gordon-Conwell Theological Seminary
S. Hamilton, MA05.2003
BM Instrumental Music Ed. K-12 -
Ithaca College
Ithaca, NY05.1992
Skills
- Process Improvement
- Performance reporting and monitoring
- Program Administration
- Organizational Management
- Strategic Planning
- Planning and Implementation
- Problem-Solving
- Workflow monitoring
Licensure Certification
- 04/2008 Present, State of Michigan, Licensed Professional Counselor
- 12/2013—Present, National Board for Certified Counselors, Inc., National Certified Counselor
References
References available upon request
Timeline
Operations Manager
Northern Lakes Community Mental Health
03.2010 - Current
Adult Outpatient Therapist
Northern Lakes Community Mental Health
07.2008 - 02.2010
Mobile Pre-screener
Health and Education Services
02.2006 - 02.2008
M.A. in counseling -
Gordon-Conwell Theological Seminary
BM Instrumental Music Ed. K-12 -
Ithaca College
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