Kimberly Sills

* Delegate and execute work; develop and implement infrastructures and systems that support service delivery; manage and maintain regulatory and best practice standards. Evaluate outcomes and use data to inform decision making.
* Manage 6 direct reports with combined 30+ employees for oversight.
* Provide oversight to monitoring of training and learning activities for programs.
* Approve funding requests related to services of families and children.
* Lead weekly check in meetings with supervisory team to address program updates provide consultation and assess any program crisis.
* Improve program efficiency by streamlining processes and implementing time-saving solutions.
* Managed cross-functional teams for successful project completion within deadlines and budgets.
* Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
• Managed development and implementation of continuous improvement initiatives across six departments.
• Changed existing processes and implemented new processes to improve efficiency by 95%.
• Conducted organization-wide training to equip staff with knowledge and tools necessary to understand program evaluation, strategies and protocol.
• Disseminated 20+ monthly analysis reports to management displaying trends and outcomes.
• Oversaw all Quality Assurance Accountability State Audits and Federal Audits.
• Developed comprehensive reports for senior management, highlighting progress towards objectives and areas requiring further attention.
• Increased collaboration with Federal, State and Local regulatory agencies regarding monitoring, policy and compliance.

• Managed two positions: Continuous Quality Improvement Manager and Family Services Supervisor, CPS.
• Managed (6) person STAT (Serving Together Across Teams) Team members.
• Provided direct supervision to multifaceted team to ensure work was in compliance with Federal, State and Local laws, policies and procedures, when conducting CPS Investigations and Family Assessments.
• Assigned and monitored caseloads through use of various computer applications; monitored case activity, files and outcomes; assure compliance with mandates related to timeliness and completion.
• Collaborated with social services specialist, worked to assure safety and well-being of children and to reduce risk of child abuse and neglect; guided social services specialist in filing of court petitions and through court process; reviewed/approved requests for expenditures from various funding sources; developed and maintained working relationships with community resources for collaboration and efficient and effective coordination of services.

• Handled over 50+ customer complaints and inquiries.
• Assisted with training and development of 20+ team members.
• Provides direct supervision and directs social services specialists in conducting CPS Investigations and Family Assessments; and co-supervises administrative support staff.
• Assigned, monitored and reviewed CPS Unit's work output for disposition, accuracy and compliance with Federal, State and Local statutes and agency policies.
• Served as liaison to Federal, State and Local agencies, State communities, professional boards and task force groups.
• Organized and directed work, activities and developed corrective action plans.
• Managed two positions: Continuous Quality Improvement Supervisor and Family Services Supervisor, simultaneously.

* Provided one-on-one trainings with workers; accompanied Family Service Workers in field for monitoring and attended court hearings.
* Monitored SafeMeasures to ensure compliance with timelines and response priority.
* Conducted internal Quality Management Review of 30 Foster Care cases and 50 CPS referrals.
* Reviewed referral and case documentation to ensure safety, permanency and well-being was being achieved.

• Interpreted program policies, procedures and regulations; collected data to track areas needing improvement, conducted case reviews, trained and supported 20+ staff in improving their practice to ensure achievement of safety, permanency and well-being for children and families in Hampton.
• Worked across four departments to improve data systems and conducted and oversaw data analysis.
• Assisted and developed Quality Service Review Reference Guide to be used by workers.
• Managed and verified quality and accountability of accurate data collection, data integrity and meaningful reporting.

• Managed overall administration of Best Practice Initiatives related to Child Protective Services and Family Intervention Program.
• Developed plans to promote, strengthen and stabilize families in order to prevent out of home placements.
• Participated in court proceedings when necessary regarding ongoing Child Protective Services and monitored Family Partnership Process.
• Maintained manual and computerized records, files and documentation systems in all aspects of work.

• Responded to (100+) claims of abuse, neglect or safety concerns.
• Developed plans to strengthen family units.
• Maintained case records and legal documentation.
• Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.