Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Singer

Sonoma,CA

Summary

Proficient Scheduling Manager looking for a dynamic role with a growing team. Bringing many years' experience in the field and advanced skills in project management, administrative oversight, and systematic organization. Goal-oriented and forward-thinking with a strong attention to detail and adaptable approach.

Overview

13
13
years of professional experience

Work History

Youth Counselor

Hanna Center
Sonoma, CA
05.2024 - Current
  • Monitored progress of clients towards goals established in treatment plans.
  • Maintained accurate records of client information including progress notes and case files.
  • Implemented behavior modification programs designed to reduce disruptive behaviors.
  • Assisted clients in developing coping strategies for managing stressors.
  • Provided crisis intervention services in emergency situations.

Scheduling Manager

Verbal Behavior Associates
Remote Work- Sonoma, CA
12.2022 - Current
  • Developed scheduling systems for streamlined operations and improved productivity.
  • Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Consulted with department managers regarding staffing needs and shift changes.
  • Ensured compliance with all applicable federal, state, and local labor regulations.
  • Conducted regular performance reviews of scheduling staff members.
  • Advised management on ways to reduce labor costs while maintaining quality service.

Manager Client Contract Utilization

ACES
San Diego, CA
02.2019 - 12.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Wellness Coach Supervisor

Humana
Remote Work - San Diego, CA
07.2011 - 12.2018
  • Collaborated with medical professionals to ensure proper implementation of wellness initiatives.
  • Provided counseling services to employees regarding stress management, nutrition, weight control, smoking cessation.
  • Monitored team members' progress, provided feedback and guidance as needed.
  • Organized daily work schedules and delegated tasks to ensure timely completion of projects.
  • Conducted individual consultations with clients to determine their health and wellness goals.
  • Educated clients on healthy lifestyle habits, such as proper diet, exercise, sleep hygiene and stress management.

Vice President of Membership

Junior League Napa-Sonoma
Sonoma, CA
06.2014 - Current
  • Developed and implemented a comprehensive membership strategy to increase member engagement and retention.
  • Conducted outreach activities to generate new memberships from target audiences.
  • Organized and managed various events, meetings, conferences and conventions for members.
  • Cultivated relationships with local organizations to increase visibility in the community.

Education

Bachelor of Science - Health Education

California State University - Chico
Chico, CA
12-2006

Skills

  • Expertise in Scheduling Management
  • Team Supervision
  • Proficient in HR Concepts
  • Report Generation
  • Tech-Savvy
  • Data analysis skills
  • Project Management
  • Process Improvement
  • Business Development
  • Organizational Management
  • Program Administration
  • Staff Development
  • Decision-Making
  • Policies and procedures implementation
  • Cross-Functional Communication
  • Employee relations and conflict resolution

Timeline

Youth Counselor

Hanna Center
05.2024 - Current

Scheduling Manager

Verbal Behavior Associates
12.2022 - Current

Manager Client Contract Utilization

ACES
02.2019 - 12.2022

Vice President of Membership

Junior League Napa-Sonoma
06.2014 - Current

Wellness Coach Supervisor

Humana
07.2011 - 12.2018

Bachelor of Science - Health Education

California State University - Chico

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Kimberly Singer