LJ Latashia Jackson
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
16
16
years of professional experience
Work History
Youth Counselor
Sugar Creek Baptist Church
09.2020 - 05.2024
- Monitored youth behavior and offered guidance and support for positive change
- Supervised youth in engaging environment to promote security and safety for all ages
- Assisted youth in developing problem-solving and communication skills to support stress management
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Broker Assistant
Belinda Cox Properties
09.2018 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on various financial products.
- Supported brokers in closing deals, ensuring all necessary paperwork was completed accurately and timely.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Assisted with market research to identify new investment opportunities, helping brokers make informed recommendations to clients.
Travel Billing Representative
The Methodist Hospital System
06.2013 - 07.2018
- Traveled to different facilities to collect and process co-payments and out of pocket charges using epic system.
- Ensured HIPAA Compliance
- Re-submitted insurance claims as necessary
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance companies to obtain timely and accurate payments.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
Records Specialist
Keais Records Services Inc
05.2008 - 06.2013
- Received records approval from individuals mentioned in filing system for transfer or release
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Streamlined the retrieval process for documents by creating a comprehensive indexing system.
Education
EKG Tech Certification -
San Jacinto College District
Pasadena, TX01.2016
Epic Certification
Methodist Hospital
Houston, TX07.2013
CNA Certification -
Houston Community College
Houston, TX01.2004
Skills
- CPR certification
- Patient privacy and confidentiality
- Customer Service
- Epic System
- Microsoft Office Suite
- Document Management
- File Organization
- Data entry proficiency
- Appointment Scheduling
- Time-Management
- Leadership
- Decision-Making
- Adaptability
Timeline
Youth Counselor
Sugar Creek Baptist Church
09.2020 - 05.2024
Broker Assistant
Belinda Cox Properties
09.2018 - Current
Travel Billing Representative
The Methodist Hospital System
06.2013 - 07.2018
Records Specialist
Keais Records Services Inc
05.2008 - 06.2013
EKG Tech Certification -
San Jacinto College District
Epic Certification
Methodist Hospital
CNA Certification -
Houston Community College