Kimberly Singleton

Check in clients and notify the appropriate staff.

• Assist with managing phone lines and directing calls.
• Attend outreach events in the community.
• Coordinates in person or virtual appointments for the client to meet with the counselor or specialist for evaluations.
• Conduct Intake appointments for new clients.
• Collaborates with transition counselor on rendering services for clients.
• Obtains release of information to comply with confidentiality policies.
• Enter client information into ENCORE database.
• Gather medical records, evaluations, and other information used for eligibility purposes.
• Assist with case documentation review as needed.
• Send client documents via DocuSign.
• Maintain clients physical file and digital file.
• Track approaching deadlines using Microsoft Excel and Microsoft Outlook.
• Correspond via phone, mail, and email throughout the entirety of the case.
• Effectively communicate with counselors and other office staff regarding case status to ensure consistent case flow.
• Taught Job Exploration, Work-based Learning, Counseling on Postsecondary Education, Workplace Readiness, and Instruction in Self-advocacy at county high schools.
• Assist individuals with documented disabilities to prepare for, obtain, and maintain competitive integrated employment. ex. Resume building, interview skills, job search, self-advocacy, etc.

• Greet visitors.
• Answer and direct phone calls to Court Counselors.
• Confirm appointments on behalf of Court Counselors.
• Pre-fill and prepare intake packets prior to appointments.
• Create and organize physical files for new or existing juveniles.
• Communicate with law enforcement when juvenile petitions are ready for appropriate sheriffs' review and signature.
• Enter demographic information into NCJOIN database.
• Print and mail juvenile letters for Court Counselors.
• File juvenile petitions with the Clerk of Court to set court dates.
• Arrange secure transportation to and from detention facilities.
• Maintain monthly reports, district files, and juvenile records for compliance.
• Schedule in person or virtual meetings for Chief Court Counselor.
• Compile office orders for the district.
• Review invoices for Chief Court Counselor prior to approval.
• Submit forms to the Area Office for Chief Court Counselor.
• Travel to other offices within the district to provide support and coverage as needed.
• Train new office assistants.
• Responsible for submitting maintenance and service (IT) tickets.
• Create new spreadsheets for different tasks.
• Track and schedule state vehicle maintenance.

• Plan and schedule work load.
• Receiving and processing wood moldings.
• Order entry in SBT and Visioncore.
• International shipping documentation.
• Assist answering phone calls.
• Run batches of labels for orders.
• Creating new spreadsheets for different tasks.
• Answering customers on lead times and any additional questions regarding orders.
• Collaborate with management, and sales to adjust plans and maintain targets.
• Produced reports and submitted required production papers to appropriate parties.

• Assist accounting with daily invoicing.
• Answer phone calls as needed.
• Collect data via email or phone to keep customer accounts up to date.
• Create new spreadsheets for different tasks.
• Printing packing lists for shipping.
• Respond to customer inquiries via email or phone.
• Sort mail for each company.
• Applying checks and ACH's in each system.
• File shipment records.
• Greet and assist customers when picking up product.
• Ordering office supplies as needed.

• Key daily production labor, applying to appropriate ship orders and departments.
• Printing UPC and ITF labels for production.
• Issuing labels, raw materials and components to shop orders.
• Trained as backup to release shop orders for production.

• Counted money to prepare drops for deposits.
• Assisted customers with questions, complaints, locating items, and price checks.
• Assisted customers with Western Union and lottery.
• Supervised cashiers.
• Answered phone calls.
• Completed WIC & EBT orders.