Summary
Overview
Work History
Education
Skills
Timeline
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KHANDACE PATTERSON

Memphis,TN

Summary

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Adept at developing solutions through constructive dialogue. Able to quickly and properly pick up and learn new systems while keeping sensitive business and personal matters private.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

CVS Health
12.2023 - Current
  • Occupying a role as a service professional. I prioritize individuals in every engagement, fostering trust via courtesy, empathy, and a customer-centric approach.
  • Working in a structured fast paced call center environment.
  • Addressing customers concerns.
  • Providing information about benefits and services.
  • Guiding customers to the right health resources by providing information using knowledge of products and procedures.
  • Resolving issues.
  • Processing and tracking members orders.
  • Managing enrollments and reimbursements.
  • Data entry.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Logistics Customer Service

Mode Global
03.2018 - 12.2023
  • Managed a team of four by maintaining regular communication and increasing collaboration opportunities.
  • Led comprehensive onboarding and training for new internal employees as well as our domestic and multinational teammates, resulting in high retention and satisfaction.
  • Answer incoming calls and monitor voice and email mailboxes for resolution of vendor/carrier payments.
  • Data Entry.
  • Coordination of communication between Mode dispatchers and vendors.
  • Establish and maintain a high-quality relationship between vendors and Mode.
  • Allocation and prioritization of team members' workload.
  • Professionally and efficiently address all accounts payable inquiries from both vendor and Mode IBO offices.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Production Specialist

Applied Underwriters
07.2017 - 03.2018
  • Processed payrolls.
  • Printed daily checks and mailed them out accurately and promptly.
  • Managed daily medical claims, background checks, and certification letters.
  • Ensured that the certified mail was completed and e-shipped by FedEx.
  • Shipped out drug tests to companies as requested.
  • Printed and mailed out yearly W2s to employees of various companies.
  • Prepared and delivered weekly reports to management.
  • Ordering and managing monthly supplies.
  • Aid assistance to the Supervisor for special projects as assigned.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.

Administrative Assistant

ECapital
08.2014 - 07.2017
  • Confirmed that the team was printing invoices from the invoice email box on time.
  • Loaded multiple invoices daily into the internal system based on purchase order, date, and code for payment.
  • Matched original rate sheets and Bol for payments.
  • Managed inbound and outbound calls and responded to all queries promptly.
  • Filing documents, sorting incoming mail, creating FedEx labels for shipments, and signing visitors in and out.

Education

Diploma -

Southwind Highschool
Memphis, TN

Skills

  • Written And Verbal Skills
  • Proficient in Microsoft Programs
  • Excel
  • Data Input
  • Strategic Thinking
  • Interpersonal Skills
  • Analytical Skills
  • Communication Tools (Phone, Email, Zoom and Teams)
  • Organizational Skills
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Critical thinking
  • Data entry
  • Active listening
  • Customer service

Timeline

Customer Service Representative

CVS Health
12.2023 - Current

Logistics Customer Service

Mode Global
03.2018 - 12.2023

Production Specialist

Applied Underwriters
07.2017 - 03.2018

Administrative Assistant

ECapital
08.2014 - 07.2017

Diploma -

Southwind Highschool

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KHANDACE PATTERSON