Kimberly Smith
West Point,UT
Summary
Versatile, efficient and focused professional with 12 years experience in OB/GYN healthcare support. Committed and motivated with exceptional communication skills, problem solving and adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Customer Service Agent
Jetblue Airways Corp
Salt Lake City, Utah
01.2018 - Current
- Assisted customers with flight reservations and itinerary changes.
- Handled customer inquiries through phone, email, and in-person interactions.
- Resolved passenger issues regarding baggage claims and travel disruptions.
Owner/Operator
Game Time Glitter
West Point, UT
09.2011 - Current
- Managed daily operations of custom products and services.
- Oversaw inventory management.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Daily operations of small business including customer service and financial management.
- Resolved customer complaints to improve satisfaction levels.
Executive Assistant
Colette Malan, LCSW
Ogden, UT
12.2016 - 09.2023
- Answer telephones and give information to callers, schedule appointments, resolve problems, answer questions
- Use computers for various applications, such as database management or word processing
- Co-Hosted & Co-Produced Radio Show
- Provide services to customers, such as order placement or account information
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Maintain scheduling and event calendars
- Develop or maintain internal or external company Web sites
Medical Assistant & Administrative Assistant
Rosemary T Lesser, MD (OB/GYN)
Ogden, UT
07.1999 - 11.2011
- Managed incoming and outgoing calls for busy medical office
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development, as well as nursing and back office duties
- Schedule appointments for patients
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Accurately transcribed physician-dictated reports
- Posted and tracked patient test results in electronic medical record for physician review
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all tasks
- Use computers for various applications, such as database management or word processing
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents
- Coordinate conferences, meetings, or special events, such as luncheons
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Authorize drug refills and provide prescription information to pharmacies
- Contact medical facilities or departments to schedule patients for tests or admission
Shift Manager
Wendy's
Mesa, AZ
03.1994 - 10.1997
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Serve orders to customers at windows, counters, or tables.
Education
Associate - Medical Assistant
Stevens-Henegar College
Ogden, UTCertified Nursing Assistant - Nursing
Weber State University
Ogden, UTSearch Engine Optimization - Marketing
Davis Applied Technology College
Kaysville, UTSkills
- Strong problem solving ability
- Patient care coordination
- OB/GYN procedures
- Inherent compassion
- Interpersonal skills
- Conflict recognition
- Caring attitude
- Self-starter
- Excellent record keeping
- Highly organized
- Medical terminology
- Electronic medical records
- Strong computer skills
- Empathetic listener
- Dependable
- Time management
- Encouraging attitude
- Anatomy and physiology
Timeline
Customer Service Agent
Jetblue Airways Corp
01.2018 - Current
Executive Assistant
Colette Malan, LCSW
12.2016 - 09.2023
Owner/Operator
Game Time Glitter
09.2011 - Current
Medical Assistant & Administrative Assistant
Rosemary T Lesser, MD (OB/GYN)
07.1999 - 11.2011
Shift Manager
Wendy's
03.1994 - 10.1997
Associate - Medical Assistant
Stevens-Henegar College
Certified Nursing Assistant - Nursing
Weber State University
Search Engine Optimization - Marketing
Davis Applied Technology College