Kimberly Smith
Colorado Springs
Summary
Dynamic Employment Counselor with a proven track record at the State of Utah, excelling in job placement and client advocacy. Skilled in analytical research and community collaboration, I successfully organized job fairs that connected hundreds of job seekers with employers, enhancing employment opportunities and fostering career development.
Overview
8
8
years of professional experience
Work History
Employment Counselor
State Of Utah
Salt Lake City
08.2022 - 08.2023
- Matched clients to open positions based on skills and work requirements.
- Conducted individualized career assessments to identify client strengths and guide job placement.
- Coordinated recruitment and placement of training program participants.
- Organized numerous successful job fairs, connecting hundreds of job seekers with prospective employers.
- Assisted clients in identifying suitable employment opportunities through diligent research and networking.
Claims Representative
Regence Health Solutions
Salt Lake City
05.2021 - 05.2022
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Processed claims efficiently by prioritizing tasks and utilizing organizational skills.
- Utilized data entry skills to maintain accurate records of claims and customer interactions.
Call Center Representative
Maximus Federal Services
Salt Lake City
09.2017 - 01.2020
- Managed 70 calls per day while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high call volumes while maintaining a professional demeanor and quality service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Medical Billing and Customer Representative
University of Utah Infusion Center
Salt Lake City
09.2015 - 12.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Enhanced the accuracy of medical billing by thoroughly auditing patient records and identifying discrepancies.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all medical billing practices.
- Assisted patients with scheduling appointments and managing their treatment plans.
- Educated patients on infusion procedures, medication, and potential side effects.
- Coordinated with insurance companies to verify coverage and benefits for treatment.
Education
High School Diploma -
Forest Park
Baltimore05.1983
Some College (No Degree) - Auto Cadd
CCBC (Community College Of Baltimore County)
Catonsville, MarylandSkills
- Medical billing and coding
- Charge entry
- Office administration
- Report preparation
- Analytical research
- Appointment scheduling
- Team oversight
- Job development
- Community collaboration
- Individualized service planning
- Program support assistant
- Supervisor II
- Customer service
- Job placement
- Software proficiency
- Research skills
- Client advocacy
- Academic support
- Employment opportunities
- Work placements
Timeline
Employment Counselor
State Of Utah
08.2022 - 08.2023
Claims Representative
Regence Health Solutions
05.2021 - 05.2022
Call Center Representative
Maximus Federal Services
09.2017 - 01.2020
Medical Billing and Customer Representative
University of Utah Infusion Center
09.2015 - 12.2015
High School Diploma -
Forest Park
Some College (No Degree) - Auto Cadd
CCBC (Community College Of Baltimore County)