Kimberly Smith
San Pedro,California
Summary
Assisted teams in managing various tasks while maintaining a positive outlook. Took on additional duties to support team objectives.
Overview
23
23
years of professional experience
Work History
Call Center Representative Kaiser Transportation
Rose International
Downey, CA
03.2026 - Current
- Coordinate patient transportation for medical appointments. Managed appointment scheduling, rescheduling, and cancellations using telephone and electronic systems.
- Assist customers by answering incoming calls. Responded to emails with information about services. Provided support regarding benefits offered.
- Execute data entry processes, ensuring accuracy in patient demographics and insurance coverage verification.
- Assist members in resolving complaints through effective communication. Guided members in navigating Kaiser’s online resources and applications. Provided support to enhance member experience with digital tools.
- Ensure patient privacy and confidentiality by strictly adhering to ethical standards.
Patient Resources Worker
County of Los Angeles Department of Health Service
Los Angeles, California
03.2020 - 11.2025
- Registered patients across various emergency department units, including trauma, acute care, pediatrics, Urgent care and psychiatric services. Assisted with patient intake in labor and delivery, urgent care, and bed control areas. Supported healthcare teams in managing patient flow and ensuring timely service delivery.
- Conducted interviews with patients and family members to gather insurance, demographic, and payment information.
- Assisted patients and PFS workers with enrollment in Medi-Cal. Supported member services in changing primary care doctors. Guided individuals through the enrollment process effectively.
- Guided patients in navigating diverse program options provided by various agencies.
- Facilitated appointment scheduling for patients referred to specialty clinics following emergency department discharge for postoperative and urgent care follow-ups.
- Oversaw admissions for labor and delivery, ensuring accurate processing of consent forms for emergency department treatments.
- Executed processing and completion of 5150 hold paperwork and payor financial documentation.
- Processed insurance verifications for non-DHS patients from external health facilities.
- Facilitated onboarding and training processes for new employees.
- Orchid
- First Net
Clerk
WISB
Compton, California
02.2019 - 10.2019
- Responsible for performing clerical and administrative duties in an In Home Supportive Services Clerical setting.
- Sorted mail, alpha numeric filing, answering and directing calls.
- Provided strong customer service by assisting in scheduling home visits and following up with a courtesy call.
- Reviewed all files for accuracy before scanning.
- Utilized office machines including computers, fax, xerox machines.
Target Protection Specialist
Target
Torrance, California
10.2002 - 08.2007
- Provided a safe and secure environment for team members and guest.
- Adhered to financial goals by performing morning and evening inventory on high theft merchandise.
- Experience in identifying strategic resolutions of internal and external theft and fraud.
- Assisted in apprehensions lead by an Assets Protection Leader.
- Properly and effectively documented cases and or incidents daily.
- Demonstrated a culture of ethical conduct, safety and compliance during daily huddles.
- Worked efficiently in a team.
- Trained new employees.
- Greeted incoming and outgoing guest with formidable service.
Education
High School Diploma - undefined
Kona Adult Community School
Kailua Kona, HawaiiSkills
- Independence
- Professional
- Organization
- Attention to Detail
- Time Management
- Adaptability
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Microsoft Word
- Microsoft Excel
- EPIC
Timeline
Call Center Representative Kaiser Transportation
Rose International
03.2026 - Current
Patient Resources Worker
County of Los Angeles Department of Health Service
03.2020 - 11.2025
Clerk
WISB
02.2019 - 10.2019
Target Protection Specialist
Target
10.2002 - 08.2007
High School Diploma - undefined
Kona Adult Community School