Austin Snyder
Whitney Point,NY
Summary
A self-driven and knowledgeable Cybersecurity and Information Assurance student who is hard working, ambitious and eager to secure a position in the established field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Cook Brothers Truck Parts
10.2023 - Current
- Manage the company's Print Server as well as its inventory.
- Resolve IT tickets as appropriate or as assigned.
- Thorough documentation of processes and repairs, escalating tickets as needed.
- Implemented and Manage Digital Signage
- Provide quick and seamless support for onsite and remote issues.
- Developed and implemented preventive maintenance procedures.
- Successful implementation of Identified opportunities for cost savings for IT equipment and supplies.
- Maintain physical and internal equipment cleanliness to promote the machines' longevity at ten company locations.
- Employ troubleshooting strategies to diagnose and repair problems.
Customer Service Associate
Avis and Budget Rental Car
07.2021 - 10.2023
- Provide excellant customer care by accomodating and responding to rapid changes to reservations, customers trips, and daily tasks.
- Effectively modify processes to meet daily requirements if technology fails
- Educate customers about billing process, obtain appropriate billing information therefore ensuring accurate and smooth transactions so customers are satisifed with their rental.
- Completed all necessary tasks required for closing 6 days a week as well as all necessary tasks required to open the business 2 days a week.
- Management of third-party company staff, which entails preparing their responsibilities for them, and ensuring they understood their schedule on a daily basis.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT09.2025
Associates of Science - Computer Security and Forensics
SUNY Broome Community College
Binghamton, NY07.2023
High School Diploma -
Whitney Point Senior High School
Whitney Point, NY06.2021
Skills
- Excellent communication skills
- Leadership qualities
- Problem Solver
- Windows
- Linux
- Efficient, Reliable and Dependable
- Hardware Troubleshooting
- Self Motivation
Certification
CompTIA A+
Network + and Security + Expected by 10/24
Timeline
IT Technician
Cook Brothers Truck Parts
10.2023 - Current
Customer Service Associate
Avis and Budget Rental Car
07.2021 - 10.2023
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associates of Science - Computer Security and Forensics
SUNY Broome Community College
High School Diploma -
Whitney Point Senior High School
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