Kimberly Snyder
Delray Beach,FL
Summary
With over 20 years of experience in cosmetic and healthcare operations, I’m passionate about working with growing businesses to fuel success and long-term growth. Always ready to dive in, I’ve consistently driven a 20% annual increase in cosmetic services and sales by building strong relationships and leading teams with purpose. I value integrity, respect, and collaboration, and I’m dedicated to delivering exceptional patient care while boosting efficiency and profitability for the practice.
Overview
21
21
years of professional experience
Work History
Practice Manager
Brilliant Dermatology & Aesthetics
Delray Beach, FL
05.2021 - Current
- Developed close working relationships with front office and back office staff to create a teamwork environment.
- Hired new employees by selecting candidates who matched the practice's mission and values, aiming for long-term placement.
- Implemented growth opportunities within the company to increase profit by 20% annually.
- Establish policies and protocols team members follow effectively.
- Maintain team and patient schedules to ensure daily operations flow effectively and timely.
- Analyzed financial reports to identify cost-saving opportunities within practice operations.
- Oversaw billing operations to make sure the practice complied with Medicare guidelines, ensuring claims were processed promptly and with minimal errors.
Office Coordinator
Sarasota Facial Aesthetics
12.2020 - 05.2021
- Coordinated patient scheduling and managed front desk operations to enhance clinic efficiency.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates and profit.
Office Manager
Tindal Prosthodontics
Sarasota, FL
04.2019 - 03.2020
- Streamlined office operations to enhance workflow efficiency and productivity.
- Oversaw budgeting processes, ensuring resource allocation aligned with practice goals.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager • Spa Coordinator
University Park Dermatology and Medical Spa
Sarasota, FL
01.2014 - 01.2019
- Exceptional ability to build relationships across networks, including providers, referring physicians, patients, families, and healthcare staff.
- Provided RF microneedling and CoolSculpting treatments to expand cosmetic service.
- Increased spa revenue by planning and organizing a signature event which produced a gross income of 200K in one day.
- Event planning to increase sales by 20% annually.
- Developed and maintained new and continued educational opportunities for all team members to ensure practice compliance with state and government agencies.
- Led the MIPS implementation to maximize positive incentive adjustment to 2019 Medicare payments of the maximum 1.88%.
- Experience of 10 + years with Nextech and Modern Medicine EMR by creating templates, reports, scheduling, marketing and letter writing
Clinical Coordinator
SkinSmart Dermatology
Sarasota, FL
01.2005 - 01.2014
- Coordinated patient scheduling to optimize clinic flow and enhance patient experience.
- Implemented electronic health record systems, improving documentation accuracy and accessibility.
- Trained and mentored staff on clinical protocols and best practices for patient care.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Built strong relationships with patients and families for optimized care satisfaction.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Experienced Mohs histotech and trainer of over 15 years with detailed knowledge of CLIA certification and compliance.
Education
Bachelor of Science -
Troy University
Troy, AlabamaMohs Histotech -
American Society For Dermatologic Surgery
Licensed Aesthetician - Skin Care Specialist
Florida Collage of Natural Health
Sarasota, FLSkills
- Operational efficiency
- Business analysis
- Staff development
- Workflow optimization
- Strategic business planning
- Policy and procedure development
- New hire training
- Policy implementation
- Medical personnel recruitment
- Performance metrics
- Human resources
- Budgeting expertise
- Clinical improvement initiatives
- Customer service
Timeline
Practice Manager
Brilliant Dermatology & Aesthetics
05.2021 - Current
Office Coordinator
Sarasota Facial Aesthetics
12.2020 - 05.2021
Office Manager
Tindal Prosthodontics
04.2019 - 03.2020
Office Manager • Spa Coordinator
University Park Dermatology and Medical Spa
01.2014 - 01.2019
Clinical Coordinator
SkinSmart Dermatology
01.2005 - 01.2014
Bachelor of Science -
Troy University
Mohs Histotech -
American Society For Dermatologic Surgery
Licensed Aesthetician - Skin Care Specialist
Florida Collage of Natural Health