Kimberly Solla
Brooklyn
Summary
Experienced Northeast Operations Manager with a proven track record at Global Threat Solutions, specializing in operations management and crisis resolution. Expert in leading high-profile event security and enhancing loss prevention strategies, demonstrated at Louis Vuitton - LVMH. Excels in video monitoring and fostering employee relations, ensuring seamless security operations and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Northeast Operations Manager
Global Threat Solutions
02.2023 - Current
- Manage all northeast retail accounts (NY, NJ, CT & MA)
- Payroll
- Billing/Invoicing
- Scheduling of all employees that are assigned to me (100+ Employees)
- Interview and hire armed and unarmed security personnel
- Run background checks on all employees upon hire
- Manage Compliance (Employees Licenses, IDs, yearly Sexual Harassment, etc)
- Communicate with clients
- Manage high profile events (Red Carpet, Met Gala, A-List celebrities)
- Manage Executive protection details
Asset Protection Specialist
Louis Vuitton - LVMH
10.2022 - 02.2023
- Prepared case reports, preserved evidence, interacted with law enforcement
- Increased employee awareness of loss prevention strategies through comprehensive training programs.
- Manage CCTV and bookmark incidents related to theft
- Assisted in the recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
- Performed live stops on shoplifter and attempted to recover merchandise
Sales Associate
Party City
07.2019 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Manage stock room and freight shipments
- Assist customers with balloon orders
Parkway Podiatry
Dr. Gary Saphire
03.2018 - 06.2020
- Manage and schedule patient appointments
- Collect Copays
- Insurance Verifications
- Schedule In-Office procedures
- Develop Patient X-Rays
- Manage employee schedules
Education
High School Diploma -
James Madison High School
Brooklyn, NY06-2020
Skills
- Video monitoring
- Problem-solving skills
- Operations management
- Physical security
- Multi-tasking strength
- Scheduling
- Investigation techniques
- Employee relations and conflict resolution
- Crisis management
- Background checks
- Security management
- Verbal/written communication
- Security training
Certification
- NYS Security License
- F03 Certification
- F04 Certification
Timeline
Northeast Operations Manager
Global Threat Solutions
02.2023 - Current
Asset Protection Specialist
Louis Vuitton - LVMH
10.2022 - 02.2023
Sales Associate
Party City
07.2019 - 10.2022
Parkway Podiatry
Dr. Gary Saphire
03.2018 - 06.2020
High School Diploma -
James Madison High School
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