Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Patient Service RepresentativeAdministrative AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Phoenixville, PA, US
Open to relocation: No
Open To Work
Kimberly Souder
Phoenixville,PA
Work Preference
Summary
Dedicated professional with strong customer service skills, proficient in appointment scheduling and HIPAA compliance. Committed to enhancing patient experiences and streamlining processes within healthcare environments.
Results-driven Patient Service Representative with expertise in conflict resolution, data entry, and team collaboration. Proven ability to improve patient satisfaction and streamline operations, contributing to enhanced clinic efficiency and positive patient outcomes.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
37
37
years of professional experience
Work History
Patient Service Representative
Premier Orthopaedics
Collegeville, PA
09.2024 - Current
- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Provided accurate information regarding insurance coverage and payment options to enhance patient understanding.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Resolved patient concerns promptly, fostering a positive experience within the practice environment.
- Collaborated with clinical teams to facilitate seamless patient transitions during visits for comprehensive care support.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Administrative Assistant
Pfizer
Collegeville, PA
07.1989 - 05.2024
- Coordinated scheduling and logistics for executive meetings and events.
- Managed correspondence and communication between departments effectively.
- Streamlined office procedures to enhance operational efficiency.
- Assisted in the preparation of reports and presentations, ensuring accuracy.
- Implemented document management systems to improve data retrieval processes.
- Collaborated with cross-functional teams to support project initiatives successfully.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale..
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
High School Diploma -
Phoenixville Area School District
Phoenixville, PA06-1988
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Medical terminology
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Conflict resolution
- Reception management
- Verbal and written communication
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Front desk supervision
- Appointment confirmation
- Patient admitting
- Appointment reminders
- Clinical data entry
- Check-in coordination
- Phone and email etiquette
- Multitasking and organization
- Patient registration
- Call screening
- Flexible schedule
- Patient check-in
- Fee collection
- Registration and admissions
- Payment processing
- Team collaboration
- Relationship building
Timeline
Patient Service Representative
Premier Orthopaedics
09.2024 - Current
Administrative Assistant
Pfizer
07.1989 - 05.2024
High School Diploma -
Phoenixville Area School District