Kimberly Soverns

GAINESVILLE,FL

Summary

Dynamic inventory professional with proven success at Fitocracy, adept in cycle counting and warehouse operations. Recognized for enhancing accuracy in inventory management and fostering teamwork to streamline processes. Skilled in Microsoft Office and committed to delivering exceptional customer service, contributing to increased operational efficiency and client satisfaction.

Overview

years of professional experience

Work History

Inventory Clerk

Fitocracy

12.2023 - 02.2025

Maintained inventory count, tracked usage, and documented variances.
Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
Completed physical inventory counts each month.
Collaborated with team members to achieve a well-coordinated inventory management system.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
Verified incoming products and checked delivery totals to keep system records current and accurate.

Patcher

Monterey Boats

07.2021 - 08.2024

Optimized workflow processes through continuous improvement initiatives, reducing downtime between tasks.
Consistently met or exceeded daily production quotas, showcasing dedication and strong work ethic.
Maintained a clean and organized workspace, resulting in increased productivity and safety.
Assisted in the development of new patch designs, contributing creative input that led to successful product launches.
Conducted regular maintenance on patching equipment to prevent breakdowns and extend its lifespan.
Supported inventory management efforts by accurately tracking material usage and submitting timely replenishment requests when necessary.
Improved overall patch quality by carefully analyzing and repairing defects in various materials.
Streamlined the patching process by implementing innovative techniques and tools for faster completion times.
Implemented quality control measures, resulting in fewer returned items due to poor craftsmanship or defective patches.
Diagnosed and repaired problems with electrical and mechanical systems.

Customer Service Representative

Frogs Hospitality

07.2012 - 03.2020

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Taravella High

Fort Lauderdale, FL

2000

Skills

Microsoft office
Shipping and receiving
Picking and processing
Cycle counting
Warehouse operations
Order picking and processing
Storage organization
Shipping and packaging
Shipment processing
Stocking and organization
Teamwork and collaboration

Languages

English

Professional Working

Timeline