Kimberly Sowders
La Grange,KY
Summary
Dynamic security professional with extensive experience at Securitas Security Services USA, excelling in incident reporting and emergency response. Proven ability to enhance safety protocols and build strong relationships, ensuring a secure environment. Detail-oriented. I effectively manage teams and resolve conflicts to maintain high security standards.
Overview
16
16
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Louisville, KY
03.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Logistics
Operations
Khols Department Store
Madison, IN
10.2023 - 03.2024
- Streamlined operations by implementing efficient processes and workflows.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Improved customer satisfaction by promptly resolving issues and answering inquiries in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Enhanced data accuracy by overseeing transition to new database management system.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Increased customer service success rates by quickly resolving issues.
Quality Control Inspector
Arvin Sango
Madison, IN
02.2019 - 09.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Security Officer
Belterra Casino Resort
Florence, IN
10.2017 - 01.2018
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Completed full building and grounds patrols to spot and investigate concerns.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Supervisor
Department of Corrections
La Grange, KY
05.2009 - 07.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Responded swiftly to security incidents and effectively resolved security issues.
- Coordinated protective service operations with other emergency response agencies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Education
GED -
Trimble County
Bedford, KY2004
Skills
- Report writing
- Incident reports
- General security
- CCTV surveillance
- Detail-oriented
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Conflict resolution techniques
- Threat assessment
- Document management
- Staff management
- Emergency management
- Weapons training
- First aid and CPR certified
- Logistic's
Timeline
Security Officer
Securitas Security Services USA
03.2025 - Current
Operations
Khols Department Store
10.2023 - 03.2024
Quality Control Inspector
Arvin Sango
02.2019 - 09.2020
Security Officer
Belterra Casino Resort
10.2017 - 01.2018
Security Supervisor
Department of Corrections
05.2009 - 07.2017
GED -
Trimble County