Kimberly Spenhoff
Clovis,CA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Escrow Assistant
Orange Coast Title Company
04.2023 - Current
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
Loan Officer Assistant
Home Bridge Financial Services, Inc.
04.2019 - 02.2023
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
Senior Mortgage Loan Processor
Country Club Mortgage
10.2014 - 04.2019
- Worked with customers - in person and via telephone - to answer questions, process transactions and resolve issues, with solutions-oriented approach.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated daily with all parties, to keep all informed on status of their loans, and reviewed daily reports to identify priorities or issues for escalation to supervisor.
- Gathered, compiled, and reviewed all necessary documentation for submission to underwriting for loan approval.
Loan Assistant
Fresno First Bank
10.2010 - 10.2014
- Posted and processed payments, advances and payoffs, with exceptionally high accuracy rate.
- Performed daily balancing of general ledger accounts.
- Handled servicing tasks to include certifications and wire requests.
- Reviewed paid loan report, confirmed status with account officer and processed paid loans.
- Monitored loan renewals, insurance, customer financials and credit checks.
Education
High School Diploma -
Fresno High School
Fresno, CA06.1977
Skills
- Excellent communication both verbal and written
- Self-motivating and able to multi-task
- Organized and attentive to detail
- Good listening skills and developed crisis response
- Closing Process Expertise
- Funds Disbursement
Timeline
Escrow Assistant
Orange Coast Title Company
04.2023 - Current
Loan Officer Assistant
Home Bridge Financial Services, Inc.
04.2019 - 02.2023
Senior Mortgage Loan Processor
Country Club Mortgage
10.2014 - 04.2019
Loan Assistant
Fresno First Bank
10.2010 - 10.2014
High School Diploma -
Fresno High School
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