Kimberly Squibb
Limestone,TN
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
19
19
years of professional experience
Work History
CHIPS Family Violence Shelter – Erwin, TN
CHIPS Family Violence Shelter
01.2013 - Current
- I have worked for this agency on and off for 10 years. The first time I left, I was working under a grant and needed to leave for a job (Greene County Skills) that paid more money. A year later, I was invited back by the Executive Director to start the Housing Coordinator position.
- Five years later, I left to assist my daughter with her growing family, and was able to work 2 temporary positions. (Dwight Mitchell Insurance and Mountain Empire Movers). I was again invited back by the Executive Director to assist in the shelter and office when needed full-time.
- The last time I left, approximately 2 years age, I took a leave to pursue my Life/Health Insurance licensure and 3 months later, I was invited back to with with the Executive Director as the Housing Coordinator once more, as that position became open.
- Now, as the Housing Coordinator, I have been responsible for assisting sheltered clients in gathering all important information to complete the application process before it goes to the Executive Director for approval
- After they are approved, I am charged with explaining and confirming their Fair Market Rents, then we look for housing options, following HUD guidelines.
- As Shelter Technician, I also offered workshops/counseling sessions regarding abuse and other situations that impact their lives.
- As Community Educator, I was charged with scheduling 5 presentations per month and networking with other agencies in the community regarding resources for assistance.
- As Court Advocate, I worked with clients filling out and submitting Orders of Protections for court, as well as attending court, offering emotional support.
- I have an outgoing personality and enjoy talking with people and working with them to reach the goals they have set for themselves.
Great Vista Financial Insurance and Annuities
Great Vista Financial Insurance and Annuities
05.2023 - Current
- In this current part-time position, I call/text individuals who need Marketplace health insurance and assist them in applying for coverage for health as well as dental and vision.
- Boosted client satisfaction by providing exceptional customer service and addressing their individual needs.
Mountain Empire Movers
Mountain Empire Movers
09.2019 - 12.2019
- Assisted in daily office activities to include reserving trucks for moving services, scheduled contractors, interacted with customers to complete invoices for services, and assisted with payroll
- Maintained a clean and organized workspace, ensuring a pleasant environment for patrons.
- Collaborated with team members to deliver exceptional service during high-traffic periods.
- This office closed for the winter, so there was no available work for me.
Dwight Mitchell Insurance Agency – Johnson City, TN
Dwight Mitchell Insurance Agency
05.2019 - 07.2019
- Assisted in daily office activities for the agency. This position was only temporary.
Greene County Skills – Greeneville, TN
Greene County Skills
07.2013 - 06.2014
- Case/Care Manager overseeing 3 homes that served individuals with developmental disabilities
- Screened, interviewed, and supervised 12 staff members who assisted residents in these homes as Supported Living Companions and scheduled staff to work in the homes to include evaluations
- Documented medication counts
- Case Manager for client files documenting Outcomes and Action Plans that were suited for individuals
- Met on a weekly basis with other Residential Care Managers to communicate about services that were provided for clients, and took the on-call rotation to staff houses as needed for call ins.
Belk – Greeneville, TN
Belk
11.2011 - 12.2012
- Oversaw sales and sales floor Associates to perform to the highest standards including sales and customer service.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Tusculum University
Tusculum University
03.2005 - 11.2011
- Ran the 3-line switchboard, then moved to Student Affairs as the Office Manager
- Worked on making policy and procedure improvements for move-in days and key distribution and collection
- Worked in organizing work study student projects, then moved to GPS
- Oversaw the site to make sure rooms were ready, equipment was available, and worked with instructors on their individual needs for classrooms
- Worked at the Site Supervisor for the satellite office in the Tri-Cities area and obtained my BSOM degree
- After I obtained my degree, I was moved to the Greeneville site to be the Enrollment Rep
- I worked with students and in the community to ensure classes were filled with potential students
- Worked in the community doing educational recruitment, as well as table set ups and presentations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
MBA - Business Administration
Milligan College
Elizabethton, TN12.2010
Bachelor of Science - Organizational Management
Tusculum University
Greeneville05.2008
Skills
Effective communication
- Organizational skills
- Needs-based selling
- Problem-solving capabilities
- Client relationship management
- Active listening
- Empathy and compassion
- Customer service excellence
- Client Relations
- Adaptability and flexibility
Accomplishments
While working for Tusculum University, I was awarded the Staff Award, voted and chosen soley by the student body.
While working for Chips Family Violence Shelter, my excellent evaluations have prompted the Board of Directors to advance my pay each year I have worked there.
Also while at Chips as the Housing Coordinator, I worked with the Executive Director, taking the lead in writing all forms and paperwork designed for the Emergency Solutions Grant for sheltered victims of Domestic Violence beginning in 2014 when Chips received the grant.
Related Experience
- 11/2021, Present, TransAmerica, Seek out and assist those in need of life insurance and offer them the best products to suit their needs.
- 05/2023, Present, Great Vista Financial Insurance and Annuities, Call individuals who need Marketplace health insurance and assist them in applying for coverage for health as well as dental and vision.
References
- Kelly Edens, AKM - Organizational Development Coordinator, ESI - Telephonic Counselor, (423) 483-1997, 103 Meadowview Lane, Telford, TN, 37690
- Jeanne Tweed, Retired - Greene County TN Chancery Court Chief Clerk & Master, Chancery Court, (423) 329-7788, 804 Winwood Circle, Greeneville, TN, 37743
- Anisa Whitburn, Crossnore Home for Children (House Parent), Chips Family Violence Shelter, (423) 839-5018, 185 Crum Lane, Chuckey, TN, 37641
Timeline
Great Vista Financial Insurance and Annuities
Great Vista Financial Insurance and Annuities
05.2023 - Current
Mountain Empire Movers
Mountain Empire Movers
09.2019 - 12.2019
Dwight Mitchell Insurance Agency – Johnson City, TN
Dwight Mitchell Insurance Agency
05.2019 - 07.2019
Greene County Skills – Greeneville, TN
Greene County Skills
07.2013 - 06.2014
CHIPS Family Violence Shelter – Erwin, TN
CHIPS Family Violence Shelter
01.2013 - Current
Belk – Greeneville, TN
Belk
11.2011 - 12.2012
Tusculum University
Tusculum University
03.2005 - 11.2011
MBA - Business Administration
Milligan College
Bachelor of Science - Organizational Management
Tusculum University
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