Kimberly Stanley
Brewer,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Registration
St Joseph Hospital
06.2021 - Current
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted radiology with patient overload
Customer Service
Wayfair
05.2017 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service
Verizon
02.2012 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered calls from customers needing to set up payment arrangements
- Provided technical support
Mortgage Collector
Bank Of America
09.1994 - 01.2012
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
Education
High School Diploma -
Apostolic Christian Academy
Brewer Maine 06.1994
Skills
- Registration Management
- Insurance Verification
- Cancellation Processing
- PPE Use
- HIPAA Procedures
- Patient Scheduling
- Office Organization
- Records Maintenance
Timeline
Registration
St Joseph Hospital
06.2021 - Current
Customer Service
Wayfair
05.2017 - 05.2021
Customer Service
Verizon
02.2012 - 03.2017
Mortgage Collector
Bank Of America
09.1994 - 01.2012
High School Diploma -
Apostolic Christian Academy
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