Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Stanley-Greenwood

Garden City,MI

Summary

Adaptable individual with experience in customer support and front desk operations. Strong skills in inquiry handling and transaction processing, ready to contribute to improving customer experiences and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

AAA frosh agency
Ypsilanti, Michigan
08.2019 - 10.2019
  • Delivered customer support via phone and email, ensuring prompt resolution of inquiries.
  • Assisted customers with inquiries about services and policy details.
  • Processed customer transactions accurately and efficiently.
  • Responded to customer inquiries, supplying accurate information on products and services to enhance customer understanding.
  • Resolved customer complaints efficiently, contributing to increased customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Front Desk Receptionist

Red Roof
Belleville, Michigan
06.2017 - 08.2019
  • Greeted guests warmly and efficiently upon arrival at the front desk.
  • Managed reservation systems to ensure accurate guest bookings and check-ins.
  • Assisted guests with inquiries, providing information about hotel amenities and services.
  • Handled phone calls, directing inquiries to appropriate departments promptly.
  • Maintained cleanliness and organization of the front desk area for a welcoming environment.
  • Coordinated with housekeeping to ensure timely room availability for incoming guests.

Deli Clerk

Kroger
Ypsilanti, Michigan
11.2015 - 04.2017
  • Prepared and sliced meats and cheeses, adhering to strict food safety standards.
  • Advised customers on deli product selections, enhancing their shopping experience.
  • Managed operation of deli equipment, including slicers and scales, prioritizing safety and effectiveness.
  • Ensured cleanliness and organization of deli display case, promoting appealing presentation.
  • Performed opening and closing duties, including restocking supplies and cleaning work areas.

Education

High School Diploma -

Belleville High School
Belleville, MI
06-2015

Skills

  • Customer service
  • Customer relationship management
  • Customer support
  • Complaint resolution
  • Inquiry handling
  • Transaction processing
  • Billing procedures
  • Front desk operations
  • Paperwork processing
  • First aid certification
  • Basic medical care
  • Elderly care
  • Daily living assistance
  • Personal hygiene assistance
  • Dementia care
  • Medication reminders

Timeline

Customer Service Representative

AAA frosh agency
08.2019 - 10.2019

Front Desk Receptionist

Red Roof
06.2017 - 08.2019

Deli Clerk

Kroger
11.2015 - 04.2017

High School Diploma -

Belleville High School
Kimberly Stanley-Greenwood