Kimberly Starrs
Long Valley,NJ
Summary
- Energizing and Inspirational Manager with exceptional team leadership, planning and organizational skills with an entrepreneurial mindset.
- Developed employees to independently handle daily functions and meet customer needs. Trained and mentored with exceptional management abilities and results-driven approach
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders both inside and outside the company in fast-paced settings.
- Proven track record of highest sales and productivity
Overview
14
14
years of professional experience
Work History
Regional School Operations Manager
Enable My Child Dba HelloHERO
07.2021 - 11.2023
- Managed Team of 7 in School Operations Responsible for 35 schools and 75 therapists
- Enhanced customer satisfaction by resolving concerns promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed company onboarding training program for all new hires.
- Developed 30-60-90 day performance review for our online therapists. Provided personalized coaching for staff development.
- Cultivated and grew partnerships with school accounts to maximize business opportunities. Increased revenue in each school up to 120%
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Instrumental in growing company from $1 million to $10 million
- Championed diversity and inclusion efforts within workplace, hired for inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified staffing needs ,maintained levels of staff coverage to optimize business. Hired 50+ therapists
- Ensured compliance with industry regulations and legal requirements by state.
- Reconciliation of Payroll and Invoicing. Identify discrepancies to save company and schools ten of thousands of dollars.
Senior Success Manager
Enable My Child Dba HelloHERO
07.2020 - 07.2021
- Manage 14 School Relationships
- Grew Related Services and number of students with in schools resulting in increased revenue of 100%
- Train incoming Relationship Managers, Care Coordinators and Therapists on proprietary soft ware, policies and procedures
- Develop written procedures
- Mentor Relationship Managers
- Developed Attendance Incentive Program for schools to reduce No Show Rate which lowered no show rate from 13% to 4%. Thus increasing revenue and customer and therapist satisfaction
Relationship Manager
Enable My Child Dba HelloHERO
01.2019 - 07.2020
- Managed Relationship with 9 schools
- Regularly met with School stakeholders to ascertain their needs as well as grow current business
- Scheduled 50 Therapists and 200 students
- Worked with Tech team to improve platform
- Worked with departments to streamline processes
Care Coordinator
Enable My Child Dba HelloHERO
06.2018 - 01.2019
- Schedule 20 Therapist with 50 students
- Gather and enter therapist credentials into school platforms
- Work on HelloHERO proprietary system and school platforms
- Communicate school needs to Directors
Project Graduation Fundraising Volunteer
West Morris Regional High School District
09.2017 - 05.2018
- Secured significant funds for charity programs by effectively communicating organization's mission and goals to donors.
- Sourced for donations through mail, social media and door to door
- Managed volunteers , donations and Tricky Tray event
- Highest earnings to date , raised more than 5 times the donations as previous years.
Chair Volunteer for Elementary Art Show/Program Manager
Benedict Cuccinella School
09.2009 - 06.2014
- Displayed all grades art work throughout school and local library
- Managed team of 15 volunteers
- Design /Decorated for music concerts
- Planned and Organized End of Year Art show
Anti-bullying Parent Liason
Washington Township School District
09.2010 - 05.2014
- Attended anti-bullying training programs to develop a district wide program to decrease bullying
- Assisted in developing School Recognition Program for rewarding good behavior. Which decreased number of disciplinary reports.
- Represented parent concerns and educated parents on the definition of Harassment, Intimidation and Bullying. Which resulted in reduction of true HIB reports.
Education
Bachelor of Science - Biology
Minor- Fine Arts
Skills
- Staff Development and Training
- Operations, Project Management
- Customer Relationship Management (CRM)
- Team Leadership
- Onboarding and Orientation Planning and Development
- Performance Evaluations-Management,Development
- Sales Management
- Managing tasks between departments
- Resource Allocation, Budget Projections
- Process Improvement
- Project Planning
- High Standards for Customer Service ,Performance and Work Quality
- Documentation and Reporting
- Interviewing and Hiring
- Team Development
- Proficient in Google suites,working knowledge of Microsoft Teams, Asana, Hubspot
Timeline
Regional School Operations Manager - Enable My Child Dba HelloHERO
07.2021 - 11.2023
Senior Success Manager - Enable My Child Dba HelloHERO
07.2020 - 07.2021
Relationship Manager - Enable My Child Dba HelloHERO
01.2019 - 07.2020
Care Coordinator - Enable My Child Dba HelloHERO
06.2018 - 01.2019
Project Graduation Fundraising Volunteer - West Morris Regional High School District
09.2017 - 05.2018
Anti-bullying Parent Liason - Washington Township School District
09.2010 - 05.2014
Chair Volunteer for Elementary Art Show/Program Manager - Benedict Cuccinella School
09.2009 - 06.2014
Lynchburg College - Bachelor of Science, Biology