Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Steele

Prattville,AL

Summary

Proven expertise in IT and customer service, demonstrated at CyberTec LLC, where I enhanced data quality and resolved complex customer issues, boosting loyalty. Skilled in hardware/software installation and exceptional at multitasking, my attention to detail and time management led to significant operational improvements.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CyberTec LLC
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Reacted calmly during times of highly stressed or emergency situations.

Customer Service Representative

Foundever
03.2021 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Quality Control Inspector

Kasai North America
Prattville, AL
06.2011 - 03.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Education

Prattville High
2006

Skills

  • Customer Service
  • Time Management
  • Multitasking and Organization
  • Hardware and software installation
  • IT Documentation
  • Attention to Detail

Certification

  • CompTIA A+ Technician
  • Security+

Timeline

Customer Service Representative

Foundever
03.2021 - 02.2025

Quality Control Inspector

Kasai North America
06.2011 - 03.2020

Customer Service Representative

CyberTec LLC

Prattville High
Kimberly Steele