KIMBERLY STENGER
JOHNSTOWN,Pennsylvania
Summary
Focused Sales/Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 30 years of progressive experience in field.
Overview
25
25
years of professional experience
Work History
Parts Sales Manager
RIGGS INDUSTRIES
SOMERSET, United States
12.2013 - Current
- Calculated sales commissions for parts sales representatives.
- Manage Sales team, direct reports for team specialists in the sales of spare parts in company Segments representing Dump bodies, Service bodies, Roll off and Dump Trailer sales
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordering parts for customers, and repair shops for use in body and crane equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Increased wholesale and retail sales by 40% while boosting parts sales by 75%.
Service Manager
Zepka Harley Davidson
Johnstown, PA
12.1997 - 12.2013
- Manage Service department of 12 technician
- Manage Recon department
- Answer Service Calls
- Schedule Repairs
- Schedule drivers for pick up/deliveries
- Write Repair and Collision estimates
- File all Warranty claims through Harley Davidson
Education
High School Diploma -
North Star High School
Boswell, PA06.1988
Skills
- Quality Control Programs
- Inventory Accuracy
- Shipping and Receiving Oversight
- Operating Procedures and Policies
- POS Systems Operations
- Employee Performance Evaluations
- Vendor Contracts
- Driving Revenue
- Customer Order Management
- Managing Parts
- Employee Retention
Timeline
Parts Sales Manager
RIGGS INDUSTRIES
12.2013 - Current
Service Manager
Zepka Harley Davidson
12.1997 - 12.2013
High School Diploma -
North Star High School