Kimberly Stewart
Gulf Shores
Summary
Results-driven manager with 15+ years of experience in the dental and hospitality industries, specializing in operational excellence and customer service. Proven track record of enhancing customer satisfaction through effective complaint resolution and strategic marketing initiatives that increased customer traffic. Skilled in staff management, financial performance oversight, and compliance with health regulations, consistently achieving revenue growth and operational efficiency. Seeking to leverage extensive leadership experience to drive success as a customer service manager. Authorized to work in the US for any employer
Overview
30
30
years of professional experience
Work History
General Manager
Mi Hacienda
08.2022 - 06.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Implemented effective marketing strategies that increased customer traffic by 72%
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Increased revenue through the development of new products/services
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed inventory levels to optimize stock availability while minimizing carrying costs
Sales Support Specialist
Midway Dental Supply
04.2018 - 08.2022
- Sales support specialist working directly with 2 territory representatives. Assisted in placing orders, creating equipment and supply quotes, facilitated start-up orders, and provided personalized training for customers.
Owner
Driven Dental Consulting
02.2017 - 12.2020
- Helping dentists grow their practice and reach their goals. Monitor monthly practice performance. Provide training for staff and dentists in areas such as communication, marketing, new patient experience, branding, protocols, team meetings. Maximize the functions of dental software.
Office Manager
Mint Dental
03.2010 - 01.2016
- Dental practice start-up. Managed clinical and administrative daily operations. Increased practice production and collection by over 50% in 2 years. Created marketing campaigns. Responsible for all HR related functions, including hiring, termination, employee reviews, payroll, etc. Set provider and practice goals.
Consultant
Cutting Edge Dental Consulting
01.2009 - 01.2010
- Assisted multiple Chicagoland dentist in growing their practices. Provided training sessions with staff. Helped practices maximize the use and features of Eaglesoft and Dentrix. Assisted in practice set-up and training.
Coordinator
Naperville
01.2008 - 01.2010
- Specialized in all facets of dental insurance; benefit verification, claim submission, follow-up, network negotiations, Created and executed marketing campaigns for existing patients and to attract new patients.
Assistant
Woodridge
01.2007 - 01.2008
Assistant
Clifford Swanson DDS
01.2002 - 01.2005
Trainer
BriteSmile
01.2000 - 01.2001
Assistant
Ardeshir
01.2000 - 01.2000
Assistant
John Kaminski DDS
01.1994 - 01.1998
Education
Biology
DePaul University
Chicago, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Customer relations
Additional Information
Skills Financial Arrangements, Chair-side Assisting, Collections/Acct.Receivable, Communication Skills, CPR Certified, Customer Service, Dentrix, Eaglesoft, Digital Radiography, Insurance Billing/Verification, Marketing/Social Media, HR, Practice Management, Scheduling, Patient Education, Quickbooks, Sales, Training, Treatment Planning
Timeline
General Manager
Mi Hacienda
08.2022 - 06.2024
Sales Support Specialist
Midway Dental Supply
04.2018 - 08.2022
Owner
Driven Dental Consulting
02.2017 - 12.2020
Office Manager
Mint Dental
03.2010 - 01.2016
Consultant
Cutting Edge Dental Consulting
01.2009 - 01.2010
Coordinator
Naperville
01.2008 - 01.2010
Assistant
Woodridge
01.2007 - 01.2008
Assistant
Clifford Swanson DDS
01.2002 - 01.2005
Trainer
BriteSmile
01.2000 - 01.2001
Assistant
Ardeshir
01.2000 - 01.2000
Assistant
John Kaminski DDS
01.1994 - 01.1998
Biology
DePaul University