Kimberly Stoelzner
Spanish Fort,Alabama
Summary
Results-oriented sales associate with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in building relationships with customers and offering helpful advice on product selection. A team player with strong communication and problem-solving skills, with experience in cash register operations and store organization. Committed to delivering a positive customer experience and contributing to team success.
Overview
1
1
Language
5
5
years of professional experience
Work History
Beauty Advisor
Ulta
08.2025 - Current
- Provided personalized beauty consultations to enhance customer experience and satisfaction.
- Educated clients on skincare and makeup products, ensuring informed purchase decisions.
- Maintained up-to-date knowledge of beauty trends and product launches to assist customers effectively.
- Collaborated with team members to achieve sales goals and promote in-store events.
Sales Associate
Old Navy
04.2024 - Current
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Helped customers find and select products.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Built relationships with potential customers by providing helpful advice on product selection.
- Greeted customers and ascertained what each customer wanted and needed.
- Engaged with guests to understand and anticipate customer service needs.
- Arranged and display merchandise to promote sales.
- Performed cash register operations accurately according to company guidelines.
Customer Service Associate
Kohl's
02.2023 - 12.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Maintained confidentiality when handling sensitive customer information.
- Handled escalated calls professionally while providing a positive resolution for the caller.
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift.
Restaurant Team Member
Chick-Fil-A
08.2021 - 05.2022
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
- Provided friendly and attentive service to ensure customer satisfaction.
- Cleaned and sanitized work areas, equipment, and dishes.
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
- Developed strong communication and interpersonal skills while interacting with customers and co-workers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines.
- Used good communication skills to reduce guest dissatisfaction.
- Restocked supplies such as napkins, condiments, utensils when needed.
- Processed customer orders quickly and accurately using the point of sale system.
- Memorized menu to help diners make informed meal choices.
- Trained new team members on proper use of kitchen equipment and food preparation techniques.
Education
Bachelor of Arts - Criminal Justice
University of West Florida
PensacolaAssociate of Arts - Liberal Arts And Sciences
Coastal Alabama Community College
Bay Minette08.2026
High School Diploma - undefined
Spanish Fort High School
Spanish Fort01.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Store opening and closing
- POS system operation
- Verbal/written communication
LANGUAGES
German - Native
Timeline
Beauty Advisor
Ulta
08.2025 - Current
Sales Associate
Old Navy
04.2024 - Current
Customer Service Associate
Kohl's
02.2023 - 12.2023
Restaurant Team Member
Chick-Fil-A
08.2021 - 05.2022
High School Diploma - undefined
Spanish Fort High School
Bachelor of Arts - Criminal Justice
University of West Florida
Associate of Arts - Liberal Arts And Sciences
Coastal Alabama Community College