Kimberly Stoltz
Beaver Falls,PA
Summary
CUSTOMER SERVICE PROFESSIONAL
Over eight years of experience in the customer facing industry with a passion to help customers have the most positive outcomes and experiences; a parallel passion for coaching team members to manage issues quickly, efficiently and with empathy. Seeking a position that drives for the success of others can continue along with the ability to de-escalate and gain trust from the client — and also the company to proudly represent. I welcome new challenges and opportunities where I can use my previous experience and continue to learn and grow personally and professionally and share knowledge internally and externally.
Overview
6
6
years of professional experience
Work History
Recording Services Representative
Radiant Settlement Services
05.2020
- Responsible for resolving and resubmitting online and mail-in county rejection applications Currently responsible for claims in New York Training and new team members and assisting management with extra tasks as needed
- Developed process improvements to enhance overall delivery of service
Customer Service Representative
Aetna, CVS Health Company
11.2018 - 05.2020
- Handling inquiries regarding claims such as providing status and advising on benefits Data entry and responsible for submission and re submission of claims Time management such as keeping up with scheduled adherence; other duties as assigned.
Team Member
Sheetz
08.2015 - 11.2018
- Managed store upkeep and tidiness such as cleaning floors, restrooms, kitchen area,dishes Customer service role; scanned and tended to customers at the front counter for store items; adhered to state and federal law as it pertained to the selling of cigarettes or lottery tickets Assisted in the kitchen with “MTO” items such as operating fryers, sandwich assembly;special orders for coffee and frozen beverages Trained new team members and other duties as assigned
Sales Manager
Park Inn By Radison
04.2017 - 01.2018
- Booked events such as corporate gatherings, weddings, room blocks, rehearsal dinners and parties Managed new and current contracts for signature and review Customer care role; maintained contact with clients to ensure they were satisfied with service and front desk coverage as needed
Cashier
Walmart Supercenter
11.2014 - 06.2015
- First exposure to a customer service oriented role that involved scanning and bagging items; processing credit/debit card payments, checks or cash and other methods of payment Required extensive math skills and patience during heavy volume times of the day Other duties as assigned by management
Education
No Degree - Medical Billing And Coding
DeVry University
Chicago, IL01.2024
High School Diploma -
Beaver Falls Junior Senior High School
Beaver Falls, PA06.2015
Skills
- Microsoft Office Suite
- Customer Service
- Management and Team
- Building/Leadership
- Data Entry/Collection
- Web and Tech Savvy
- Typing and Word Processing
- Cash Handling
- Math and Analytical Skills
- Interpersonal Communications
- Excellent Oral and Written Communication
- Dedicated Employee and Fast Learner
Timeline
Recording Services Representative
Radiant Settlement Services
05.2020
Customer Service Representative
Aetna, CVS Health Company
11.2018 - 05.2020
Sales Manager
Park Inn By Radison
04.2017 - 01.2018
Team Member
Sheetz
08.2015 - 11.2018
Cashier
Walmart Supercenter
11.2014 - 06.2015
No Degree - Medical Billing And Coding
DeVry University
High School Diploma -
Beaver Falls Junior Senior High School
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