Kimberly Stout
Rockford,il
Summary
Driven leader with extensive experience at Home Depot, excelling in operational planning and staff development. Demonstrated success in fostering teamwork, enhancing customer satisfaction, and streamlining processes for efficiency. Skilled in human resources and retail management, achieving significant improvements in employee performance and operational outcomes.
Overview
3
3
years of professional experience
Work History
Specialties Department Head
Home Depot
06.2023 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate on-hands.
Service Desk Lead
Home Depot
04.2022 - 06.2023
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Collaborated with cross-functional teams to identify root causes of recurring issues and implement long-term solutions.
- Developed and implemented new processes to improve incident management and reduce resolution time.
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
Service Desk Part-time Associate
Home Depot
04.2021 - 04.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Education
Rock Valley College
Rockford, IL 01.2019 -
Skills
Operational planning
Assignment Delegation
Human Resources
Strategies and goals
Retail Management
Flexible Schedule
Training Coordination
Staff Development
Sales expertise
Employee Management
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through vendor communication.
Learning German
I am actively learning German as I have family in Austria.
Timeline
Specialties Department Head
Home Depot
06.2023 - Current
Service Desk Lead
Home Depot
04.2022 - 06.2023
Service Desk Part-time Associate
Home Depot
04.2021 - 04.2022
Rock Valley College
01.2019 -
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